Jessica DeFee
Woodstock
Summary
Front desk manager at Steele Dermatology with expertise in optimizing patient flow and improving operational efficiency. Proficient in medical billing and communication, demonstrating strong leadership and problem-solving skills. Committed to delivering exceptional service and ensuring compliance with industry standards. Focused on creating a positive work environment that drives team success.
Overview
19
19
years of professional experience
Work History
Front Desk Manager & Site Coordinator
STEELE DERMATOLOGY
10.2022 - Current
- Coordinated medical records requests, ensuring timely processing to support patient care.
- Monitored patient flow, adjusting schedules to optimize efficiency.
- Collaborated with practice manager and director to optimize operational workflows.
- Scheduled appointments to maximize clinic productivity.
- Performed audits on data collections and facilitated staff training.
- Prepared and dispatched accurate invoices to clients, facilitating prompt payment.
- Processed customer payments while updating financial records promptly.
- Investigated and resolved billing discrepancies or payment issues efficiently.
Key employee/Manager
LONGHORN STEAKHOUSE
03.2011 - 09.2022
- Traveled to corporate grand openings and trained hundreds of new employees on company standards.
- Hired and trained restaurant staff to ensure compliance with company policies and enhance team performance.
- Supervised back-of-house staff to uphold quality, safety, cost control, and consistency.
- Managed food purchases to reduce waste and control costs while ensuring quality standards.
- Created work schedules to optimize staff efficiency.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Ensured adherence to health and safety regulations at all times.
Review Program Manager
DALTON EDUCATION
03.2017 - 09.2019
- Assisted hundreds of students in developing study plans for CFP exam, promoting success through accountability.
- Managed phone and email correspondence, ensuring timely communication with clients.
- Processed customer orders, ensuring accurate and timely shipment of products.
- Converted hard copy data to digital formats, improving organizational efficiency.
- Input client information into spreadsheets and databases, enhancing data accessibility.
Team Lead/Corporate Trainer
TOPGOLF
03.2013 - 03.2017
- Led team members to consistently achieve performance targets through effective guidance.
- Monitor and evaluate team performance, providing regular feedback and coaching.
- Promote a positive and inclusive team culture, fostering associate engagement and development.
- Collaborate with other departments to ensure a seamless workflow and quality service delivery.
- Fostered positive, inclusive team culture to enhance associate engagement and development.
- Identified and resolved operational issues and guest concerns promptly.
- Ensure compliance with company policies, procedures, and safety standards.
- Executed operational tasks that streamlined team processes and supported overall efficiency.
Front of House Manager
CHICK-FIL-A
03.2007 - 02.2012
- Managed daily shifts, ensuring adherence to Chick-fil-A standards and operational excellence.
- Proactively resolved customer complaints, maintaining a welcoming 'second mile' service environment.
- Monitored labor hours, managed food waste, and controlled inventory efficiently.
- Mentored team members, fostering a culture of high performance and exceptional service.
- Assisted general manager and owner operator with driving sales and implementing new procedures.
Skills
- Patient service management
- Patient management
- Medical billing
- Records management
- Customer relationship management
- Data analysis
- Data entry and Excel proficiency
- HIPAA and OSHA compliance
- Office budget management
- Team leadership
- Problem solving
- Communication strategies
- Administrative support
- Inventory control
Timeline
Front Desk Manager & Site Coordinator
STEELE DERMATOLOGY
10.2022 - Current
Review Program Manager
DALTON EDUCATION
03.2017 - 09.2019
Team Lead/Corporate Trainer
TOPGOLF
03.2013 - 03.2017
Key employee/Manager
LONGHORN STEAKHOUSE
03.2011 - 09.2022
Front of House Manager
CHICK-FIL-A
03.2007 - 02.2012