Summary
Overview
Work History
Skills
References
Timeline
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JESSICA DIAZ

Holly Springs,GA

Summary

Dynamic and detail-oriented Executive Assistant with advanced administrative expertise and 10+ years supporting high-level executives in fast-paced environments. Demonstrated ability to manage complex scheduling, streamline operations, and foster organizational efficiency. Background includes experience in healthcare and consulting industries, specializing in calendar management, executive support, travel logistics, and cross-functional coordination.

Overview

11
11
years of professional experience

Work History

Executive Assistant

BCG
02.2021 - Current
  • Provide strategic administrative support to multiple Managing Directors, Partners & MDPs, optimizing executive productivity through proactive calendar management, complex scheduling, and seamless coordination across global time zones.
  • Lead ClientView system management for the entire team, ensuring accurate pipeline tracking, client relationship data integrity, and timely reporting aligned with business development goals.
  • Support high-level business development initiatives by preparing client-ready materials, tracking sales opportunities, and coordinating key meetings and follow-ups to advance deal flow.
  • Own end-to-end planning and execution of domestic and international travel, including itinerary development, visa processing, and real-time adjustments.
  • Design and develop onboarding and training materials—including comprehensive decks for newly hired Executive Assistants, standardizing onboarding processes, and enhancing team cohesion.
  • Collaborate cross-functionally with case teams, Finance, HR, and Marketing to align priorities, resolve issues, and improve internal operations.
  • Handle confidential correspondence and documents with discretion, acting as a trusted point of contact between executives, clients, and stakeholders.
  • Anticipate needs in a fast-paced, high-pressure environment, adjusting priorities dynamically to meet business demands and leadership expectations.

Insurance Coordinator

Vincent Dental
06.2020 - 02.2021
  • Validated insurance and advised patients of benefits and coverage.
  • Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
  • Informed patients of claims status after filing insurance claims.
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Conducted financial consultations with patient and set up payment plans.

Insurance Coordinator

Rockwell Oral And Facial Surgery LLC
08.2019 - 03.2020
  • Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
  • Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
  • Informed patients of claims status after filing insurance claims.
  • Properly filed insurance claims by obtaining and entering data related to patient, insurance provider and dental codes for procedures and services provided.
  • Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.

Treatment Coordinator

Stonewalk Family Dentistry
05.2014 - 07.2019
  • Completed office duties, including making appointments, contacting patients for follow-ups, coordinating with insurance companies and handling any billing issues.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Maintained accounting ledgers by verifying and posting account transactions.

Skills

  • Meticulous attention to detail
  • Effective multitasking
  • Critical thinking abilities
  • Collaborative team development
  • Effective calendar coordination
  • Effective communication skills
  • Strong organizational abilities
  • Revenue cycle optimization
  • Proficient in resolving conflicts
  • Skilled in Microsoft Word, Excel, PowerPoint, and Outlook
  • Event coordination

References

JANNA WOODS, Executive Assistant

770-617-9058


FATIMAH FOFANA, Senior Administrative Assistant 

470-378-0367


WENDY CASTREJON, Executive Assistant

219-669-4849

Timeline

Executive Assistant

BCG
02.2021 - Current

Insurance Coordinator

Vincent Dental
06.2020 - 02.2021

Insurance Coordinator

Rockwell Oral And Facial Surgery LLC
08.2019 - 03.2020

Treatment Coordinator

Stonewalk Family Dentistry
05.2014 - 07.2019

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JESSICA DIAZ