Jessica Dillings
Atlanta
Summary
I am very polite and professional. Very successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high- volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Best Foot Forward
10.2022 - 08.2023
- Verified HIPAA,
- Scheduling appointments
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updating members profile
- , Surveys
Call Center Representative
Benevis
09.2021 - 09.2022
- In charge of taking Inbound and outbound calls
- Scheduled appointments
- Verifying Insurance.
Medical Assistant
Atlanta Viral Testing, LLC
01.2019 - 05.2021
- Supported front and back office,
- Covid-19 testing
- Sending out results
- Preparing for labs for Quest
Call Center Representative
Comcast
03.2016 - 09.2018
- Answered inbound and outbound calls
- Collecting payments
- Scheduled appointments for Technicians Troubleshot customer issues
- Assisted customers with billing inquiries
Education
Associate of Applied Science - Health Information Technology
Miller Motte Technical College
Charleston, SC12.2023
Diploma - Medical Billing & Coding
Motte College
07.2022
Skills
- Collected &Documented Patient Info
- Managed & Updated Records
- Administered Medications
- Processed Appeals/Submitted Insurance
Timeline
Customer Service Representative
Best Foot Forward
10.2022 - 08.2023
Call Center Representative
Benevis
09.2021 - 09.2022
Medical Assistant
Atlanta Viral Testing, LLC
01.2019 - 05.2021
Call Center Representative
Comcast
03.2016 - 09.2018
Associate of Applied Science - Health Information Technology
Miller Motte Technical College
Diploma - Medical Billing & Coding
Motte College
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