Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Faulkner

Perry

Summary

Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Branch Claims Representative

Auto Owners
Lansing
05.2023 - 06.2025
  • Processed claims by reviewing documentation and verifying information.
  • Communicated with policyholders to gather necessary claim details.
  • Evaluated claims for accuracy and compliance with company policies.
  • Managed claim files by maintaining organized records and documentation.
  • Assisted clients in understanding their coverage and claim procedures.

Personal Lines Insurance Agent

Oakbridge Insurance
Perry
09.2016 - 05.2023
  • Assisted clients in selecting appropriate personal insurance coverage options.
  • Evaluated client needs to recommend suitable policy adjustments and enhancements.
  • Processed policy applications and maintained accurate client records.
  • Educated clients on various personal lines insurance products available.
  • Assessed customers' insurance needs, determined coverage levels and provided quotes.

Customer Service Representative, Resource Analyst

Alfa Insurance
Montgomery
05.2012 - 09.2016
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted clients in selecting appropriate personal insurance coverage options.
  • Evaluated clients needs to recommend suitable policy adjustments and enhancements.
  • Reported claims to the appropriate carrier.
  • Processed payments.

Education

Medical Office Clerk, Applications Office Specialist - Medical Assistance

Central Georgia Technical College
Warner Robins, GA
09.2001 - 05.2002

Skills

  • Claims processing
  • Documentation management
  • Policy evaluation
  • Claims compliance
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Team collaboration

References

References available upon request.

Timeline

Branch Claims Representative

Auto Owners
05.2023 - 06.2025

Personal Lines Insurance Agent

Oakbridge Insurance
09.2016 - 05.2023

Customer Service Representative, Resource Analyst

Alfa Insurance
05.2012 - 09.2016

Medical Office Clerk, Applications Office Specialist - Medical Assistance

Central Georgia Technical College
09.2001 - 05.2002

Similar Profiles

CREATE PROFILE
Jessica Faulkner