Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Jessica Forgille

Cairo

Summary

Dynamic professional with extensive experience in retail and restaurant management, including a successful tenure at Murphy USA. Proven expertise in cash handling and inventory control, coupled with exceptional customer service skills. Recognized for enhancing operational efficiency and fostering positive team environments, driving satisfaction and loyalty among customers.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
Anywhere
01.2022 - Current
  • Pick up from restaurants, and drive them to the customers.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Utilized GPS and maps for efficient route planning.
  • Presented order bills and collected payments for deliveries.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Maintained accurate records of goods delivered and collected payments as required.

Assistant Manager

Murphy USA
Cairo
07.2023 - 05.2024
  • Supervised daily operations to meet performance, quality, and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff to foster positive work culture.
  • Monitored cash intake and deposits, increasing accuracy while reducing discrepancies.
  • Oversaw daily cash reconciliations for precise financial reporting and minimized errors.
  • Resolved customer complaints promptly to improve overall satisfaction.
  • Conducted regular inventory counts to verify stock levels and forecast future needs.
  • Scheduled staff shifts effectively to ensure coverage during peak shopping hours.

General Manager in Training

I Heart Mac And Cheese
Tallahassee
03.2021 - 12.2021
  • Managed budget implementations, employee reviews, training, and schedules to optimize operations.
  • Cultivated strong relationships with clients, vendors, and partners for sustained loyalty.
  • Formulated policies and procedures that streamlined organizational operations.
  • Increased revenue through strategic business initiatives targeting new markets.
  • Coached team members on management principles and industry practices to enhance productivity.
  • Tracked employee attendance and addressed issues promptly to maintain performance standards.
  • Led a diverse team, fostering a positive work environment that boosted employee satisfaction.
  • Collaborated with cross-functional teams on initiatives aimed at improving organizational performance.

Cleaning Assistant

Maxx Kleen
Thomasville
01.2014 - 12.2020
  • Monitored inventory levels and compiled lists for required cleaning supplies.
  • Maintained clean and professional appearance of business entrances.
  • Sanitized common areas, including lobbies, hallways, and break rooms daily.
  • Utilized steam equipment for periodic upholstery and carpet cleaning.
  • Followed procedures for chemical cleaners and equipment to protect floors and fixtures.
  • Assisted with special projects, including deep-cleaning carpets and windows.
  • Collected trash from hallways, bathrooms, and work areas promptly.
  • Disinfected high-touch surfaces regularly to ensure hygiene standards.

Manager

Cairo food mart
11.2019 - 07.2020
  • Monitored inventory daily, restocked drinks, food, ice bags, cigarettes, and lotto supplies.
  • Maintained cleanliness and organization of work environment for employees and patrons.
  • Processed customer transactions efficiently while managing cash till for lotto and customer payments.
  • Motivated team members to enhance productivity and engagement in tasks.
  • Completed multiple responsibilities within established timeframes without sacrificing quality.
  • Fostered a professional and safe atmosphere through effective leadership practices.
  • Cross-trained team members to improve overall agility and performance across tasks.

Cashier/Customer Service

Marathon Gas Station
Cairo
11.2018 - 07.2020
  • Checked inventory daily and restocked items, including beverages, food, and cigarettes.
  • Operated cash register for transactions with excellent accuracy and efficiency.
  • Greeted customers upon entry and addressed inquiries to enhance satisfaction.
  • Assisted customers in locating items and joining reward programs to boost loyalty.
  • Maintained organized merchandise displays in front lanes for improved accessibility.
  • Resolved customer complaints professionally, strengthening relationships and repeat business.
  • Balanced cash drawer at shift end to ensure accurate accounting.
  • Worked flexible schedule and extra shifts to meet operational demands.

Owner/Operator

Contract
Cairo
10.2018 - 01.2020
  • Managed daily business operations to enhance efficiency and reduce costs.
  • Developed and executed effective marketing strategies, boosting brand awareness and customer base.
  • Provided exceptional customer service by promptly addressing issues to ensure satisfaction.
  • Established strong supplier relationships for consistent delivery of goods at competitive prices.
  • Consulted with customers to evaluate needs and recommend optimal solutions.
  • Ensured compliance with regulations through meticulous documentation and licensing management.
  • Streamlined processes to improve operational efficiency and minimize expenses.
  • Gathered customer feedback on complaints to make informed decisions and resolve issues.

Waitress

Rock Bottom Seafood
11.2018 - 03.2019
  • Delivered excellent service during high-pressure situations and busy shifts.
  • Maintained clean dining environment to enhance positive guest experiences.
  • Greeted customers, discussed specials, and efficiently took drink orders.
  • Collaborated with team to ensure prompt service during peak hours.
  • Resolved customer complaints to uphold satisfaction and operational efficiency.
  • Followed health regulations to reduce risks and ensure safe dining conditions.
  • Upsold menu items by providing recommendations based on customer preferences.
  • Built rapport with regular customers through attentive service and interactions.

Cashier

Dollar Tree
Thomasville
10.2016 - 08.2017
  • Employed suggestive selling techniques to drive add-on sales.
  • Balanced and counted cashier drawers to ensure accuracy.
  • Organized promotional displays and arranged merchandise to enhance visibility.
  • Trained and mentored new cashiers to elevate team performance.
  • Provided assistance to customers in locating products and answering inquiries.
  • Discounted purchases by efficiently scanning and redeeming coupons.
  • Maintained organized cash drawer and ensured cleanliness of work area.
  • Executed opening and closing procedures, including cash counting and deposit preparation.

HST

Southwestern State Hospital
Thomasville
01.2011 - 04.2011
  • Maintained up-to-date knowledge through continuing education and advanced training programs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated with diverse teams to enhance workplace productivity and address product-related issues.
  • Executed daily responsibilities with accuracy and efficiency.

Cashier, Waitress, Cook,

The BBQ Barn
06.2008 - 06.2010
  • Adapted to flexible schedules and additional shifts to support business demands.
  • Greeted customers upon entry and addressed inquiries promptly.
  • Operated cash register, achieving high accuracy for transactions.
  • Assisted customers in identifying needs and completing purchases.
  • Cultivated customer relationships to promote repeat business.
  • Maintained balanced cash drawer, ensuring precise accounting at shift end.
  • Resolved transaction issues, including returns and refunds, with professionalism.
  • Handled various payment methods securely to minimize discrepancies.

Insider

Dominios
09.2006 - 08.2007
  • Demonstrated strong personal responsibility and self-motivation in various roles.
  • Adapted quickly to new situations while maintaining high performance in fast-paced environments.
  • Collaborated effectively within teams and excelled in independent tasks.
  • Learned rapidly, contributing to team success through adaptability and initiative.

Cashier

Walmart
Cairo
04.2006 - 10.2006
  • Greeted customers upon entry, promptly addressing inquiries and needs.
  • Welcomed customers, assessing requirements to enhance service delivery.
  • Operated cash register for cash, check, and credit card transactions with high accuracy.
  • Worked flexible schedule and additional shifts to support business operations.

Education

High school diploma -

Bishop Hall Charter School
Thomasville, GA
12.2007

Some College (No Degree) - Criminal Justice, LPN, Automotive

Southwest Georgia Technical College
Thomasville, GA

Skills

  • Assistant manager experience
  • Store management
  • Cash handling
  • Supervision
  • Inventory control
  • Planogram development
  • Point of sale (POS)
  • Management skills
  • Retail sales strategies
  • Microsoft Word proficiency
  • Restaurant management
  • Customer service excellence
  • Shift management
  • Upselling techniques
  • Food safety practices
  • Phone etiquette skills
  • Data entry accuracy
  • Organizational skills
  • English proficiency
  • Delivery driving experience
  • Serving expertise
  • Host/hostess duties

Personal Information

Relocation: Anywhere

Certification

Driver's License

Timeline

Assistant Manager

Murphy USA
07.2023 - 05.2024

Delivery Driver

DoorDash
01.2022 - Current

General Manager in Training

I Heart Mac And Cheese
03.2021 - 12.2021

Manager

Cairo food mart
11.2019 - 07.2020

Waitress

Rock Bottom Seafood
11.2018 - 03.2019

Cashier/Customer Service

Marathon Gas Station
11.2018 - 07.2020

Owner/Operator

Contract
10.2018 - 01.2020

Cashier

Dollar Tree
10.2016 - 08.2017

Cleaning Assistant

Maxx Kleen
01.2014 - 12.2020

HST

Southwestern State Hospital
01.2011 - 04.2011

Cashier, Waitress, Cook,

The BBQ Barn
06.2008 - 06.2010

Insider

Dominios
09.2006 - 08.2007

Cashier

Walmart
04.2006 - 10.2006

High school diploma -

Bishop Hall Charter School

Some College (No Degree) - Criminal Justice, LPN, Automotive

Southwest Georgia Technical College

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Jessica Forgille