Jessica Frye

Managed routing for regular and special needs students, ensuring data accuracy and database integrity.

Served as primary contact for parents, school staff, and transportation personnel regarding routing inquiries.

Troubleshot routing errors and collaborated with Transportation Specialist to resolve transportation issues.

Processed daily route changes and discrepancies in student addresses efficiently.

Prepared and distributed reports and memos related to routing policies, ensuring compliance with safety standards.

• Delivered safe and reliable transportation services to students while ensuring compliance.
• Monitored student behavior during transit to uphold safety standards.
• Maintained proactive communication with parents regarding bus schedules and changes.
• Collaborated with school personnel to address transportation needs and concerns effectively.
• Documented incidents and reported issues to management for prompt resolution.
• Resolved complaints professionally in accordance with company policies.
• Assisted routing team during summer to facilitate effective route planning and adjustments.
• Ensured regular communication with stakeholders, including parents, school staff, and students.

• Oversaw front-of-house operations, ensuring seamless guest experiences.
• Trained and supervised staff on service standards and restaurant policies.
• Collaborated with kitchen staff to guarantee timely food delivery and high-quality service.
• Addressed guest inquiries, complaints, and special requests promptly and efficiently.
• Maintained cleanliness and organization of dining areas and service stations.
• Managed labor control, inventory, and daily operational procedures including training and scheduling.
• Executed day-to-day restaurant operations with emphasis on quality and customer satisfaction.