Jessica Garcia
Dalton
Summary
Dynamic and highly dependable professional with extensive experience at Dalton Family and Cosmetic Dentistry. Proven ability to enhance team productivity and streamline operations while demonstrating excellent attention to detail. Bilingual in Spanish, I excel in fostering strong customer relationships and problem-solving to ensure patient satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Receptionist
Georgia Family Dental
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist/ Dental Assistant
Devonwood Dental
04.2022 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Lead Assistant
Dalton Family and Cosmetic Dentistry
03.2014 - 04.2022
- Cultivated strong customer relationships by maintaining a positive attitude.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Enhanced team productivity by streamlining processes and implementing efficient task management systems.
- Maintained accurate records of all projects, ensuring easy access to information for future reference or audits.
- Trained new staff members, resulting in faster onboarding and increased overall efficiency.
- Assisted in budget development and monitoring, helping to ensure financial goals were met while minimizing expenses.
- Led a team of assistants, ensuring timely completion of projects and maintaining high-quality standards.
- Assisted manager in all aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Dental Assistant
Smiles of Round Rock
01.2011 - 12.2013
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Registered Dental Assistant - Dental Assistant
San Antonio College
San Antonio, TX03.2021
Northwest High School
Dalton, Ga05.2009
Skills
- Bilingual (Spanish)
- Excellent attention to detail
- Fast learner
- Highly dependable
- Problem solver
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Georgia Family Dental
02.2025 - Current
Receptionist/ Dental Assistant
Devonwood Dental
04.2022 - 02.2025
Lead Assistant
Dalton Family and Cosmetic Dentistry
03.2014 - 04.2022
Dental Assistant
Smiles of Round Rock
01.2011 - 12.2013
Registered Dental Assistant - Dental Assistant
San Antonio College
Northwest High School
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