Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Graham

Atlanta,GA

Summary

Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.

Overview

16
16
years of professional experience

Work History

Territory Sales Manager

Bauducco Foods
03.2025 - Current
  • Developed and maintained strong relationships with key accounts to enhance customer satisfaction.
  • Executed strategic sales initiatives, increasing brand awareness within assigned territory.
  • Analyzed market trends and competitor activities to identify opportunities for growth.
  • Collaborated with cross-functional teams to align product offerings with customer needs.
  • Conducted product presentations and training sessions for clients and distributors.
  • Implemented promotional strategies to drive product visibility and sales volume in retail locations.
  • Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.

Bakery Manager

Sprouts Farmers Market Inc.
04.2017 - Current
  • Led daily operations of bakery department, ensuring product quality and compliance with safety standards.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Trained and mentored staff on baking techniques, customer service, and health regulations.
  • Developed and implemented seasonal menus to enhance customer experience and drive sales.
  • Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
  • Analyzed sales data to identify trends, adjusting production schedules accordingly for maximum efficiency.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Business and Operations Relationship Manager

Harvest Sherwood Food Distributors
01.2020 - 04.2025
  • Cultivated strong relationships with clients, enhancing customer satisfaction and retention.
  • Analyzed client needs to develop tailored solutions, improving overall service delivery.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Fostered collaboration between sales and operations teams, streamlining processes for enhanced efficiency.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.

Assistant General Manager

Chili's Bar and Grill
01.2019 - 07.2020
  • Led daily operations, ensuring high customer satisfaction and efficient service delivery.
  • Trained and mentored staff, promoting professional development and team cohesion.
  • Implemented inventory management systems to reduce waste and optimize stock levels.
  • Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
  • Collaborated with kitchen staff to maintain food quality standards and compliance with health regulations.
  • Managed scheduling processes, ensuring adequate staffing during peak hours for optimal service efficiency.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Assistant Manager

Zaxby's Restaurant
10.2009 - 03.2019
  • Led team in daily operations, ensuring efficient workflow and high-quality service delivery.
  • Developed training programs for new staff, enhancing onboarding experience and operational knowledge.
  • Implemented process improvements that streamlined communication between departments, increasing overall productivity.
  • Analyzed performance metrics to identify areas for improvement, driving strategic initiatives for operational success.
  • Coordinated scheduling and resource allocation to optimize staff utilization during peak periods.
  • Managed inventory control systems, ensuring accurate stock levels and reducing waste through efficient practices.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

White House High School
White House, TN
2004

Skills

  • Building professional relationships
  • Time management
  • Account relationship development
  • Attention to detail

Languages

Spanish
Full Professional

Timeline

Territory Sales Manager

Bauducco Foods
03.2025 - Current

Business and Operations Relationship Manager

Harvest Sherwood Food Distributors
01.2020 - 04.2025

Assistant General Manager

Chili's Bar and Grill
01.2019 - 07.2020

Bakery Manager

Sprouts Farmers Market Inc.
04.2017 - Current

Assistant Manager

Zaxby's Restaurant
10.2009 - 03.2019

High School Diploma -

White House High School

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Jessica Graham