Jessica Gwynn
Blairsville
Summary
Dynamic and results-oriented professional with extensive experience in customer service. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and problem-solving skills. Recognized for maintaining cleanliness and service quality while managing multiple tasks efficiently, ensuring a positive dining experience for all patrons.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Longhorn Steakhouse
10.2022 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Assigned closing sidework to other employees to ensure restaurant is closed down properly and set up for the next shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Property Manager
Escape To Blue Ridge
08.2023 - 10.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Wait Staff Member/ Bartender
Brothers at Willow Raanch
06.2020 - 08.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Front Desk Clerk
Best Western Hotel
01.2018 - 03.2020
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Education
Certificate - Business Management
Strayer University
Blairsville, GA01-2018
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Upselling techniques
- Banquet coordination
- Conflict management
- Complaint resolution
- Attention to detail
- Compliance standards
- Verbal and written communication
Languages
English
Full Professional
Timeline
Property Manager
Escape To Blue Ridge
08.2023 - 10.2024
Restaurant Waiter
Longhorn Steakhouse
10.2022 - Current
Wait Staff Member/ Bartender
Brothers at Willow Raanch
06.2020 - 08.2022
Front Desk Clerk
Best Western Hotel
01.2018 - 03.2020
Certificate - Business Management
Strayer University
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