Jessica Harris
Sandersville
Summary
Dynamic food service management professional skilled in leading and optimizing operations to achieve exceptional results. Expertise in team collaboration, staff training, and inventory control ensures high customer satisfaction while maintaining compliance with health standards. Proven ability to adapt to changing environments and implement effective strategies for operational efficiency. Strong focus on leadership and cohesive team performance consistently delivers quality service in fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Department of Corrections- Hancock State Prison
Sparta, GA
11.2022 - Current
- Supervised daily food preparation and service operations to ensure compliance with safety standards.
- Trained and mentored staff on food handling procedures and sanitation practices.
- Implemented cost-saving measures that improved efficiency in kitchen operations.
- Coordinated schedules for kitchen staff to optimize workflow during peak hours.
- Conducted regular inspections to maintain cleanliness and organization of food service areas.
- Resolved conflicts among team members, fostering a collaborative work environment.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Food Service Worker
Washington County Regional Medical Center
Sandersville, GA
09.2009 - 11.2018
- Assisted in washing dishes to maintain cleanliness in food service area. Supported tray line setup for efficient meal service. Wrapped silverware for patient dining needs. Delivered trays to patients to ensure timely meal distribution. Prepared salads as part of meal preparation.
- Executed preparation and service of nutritious meals to patients, ensuring compliance with dietary restrictions.
- Ensured cleanliness and organization of food preparation areas, upholding health and safety standards.
- Oversaw inventory management processes to track supplies and prevent shortages.
- Assisted customers at counter by providing information and meeting their needs.
- Executed thorough cleaning and sanitization of dishes and utensils to uphold hygiene standards.
- Facilitated efficient transaction processing to enhance customer satisfaction and service quality.
Security Guard
YKK AP America
Dublin, GA
01.2018 - 07.2018
- Monitored large trucks upon arrival. Checked temperature readings for compliance.
- Monitored facility access and conducted regular security patrols to ensure safety.
- Responded to incidents promptly, ensuring effective communication with emergency services.
- Maintained accurate logs of activities, incidents, and observations for reporting purposes.
- Collaborated with team members to develop and implement security protocols.
- Conducted inspections of premises to identify potential security risks or violations.
- Trained new staff on security procedures and emergency response strategies.
- Analyzed incident reports to identify trends and recommend preventative measures.
- Enhanced overall security operations through continuous process evaluation and improvement initiatives.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Assembler
SGD NORTH AMERICA
Sparta, GA
10.2013 - 12.2015
- Executed bottle packing processes to maintain product integrity and support distribution efforts.
- Operated machinery to assemble components with precision and efficiency.
- Conducted quality inspections to ensure compliance with specifications and standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Led initiatives to maintain a clean, organized workspace adhering to safety regulations.
- Analyzed production data to identify trends and recommend adjustments for optimal performance.
- Operated machining equipment safely with team of operators.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
Education
High School Diploma -
Washington County High School
Sandersville, GA05-2013
Skills
- Team leadership
- Team coordination in kitchen
- Health and safety practices
- Culinary preparation
- Inventory management
- Time management
- Food safety regulations adherence
- Knowledge of sanitation standards
- Workforce training
- Workforce scheduling
- Knowledge of health regulations
- Technical report writing
- Incident documentation
- Physical security management
- Detail-oriented
- Surveillance
- Emergency response
- Access control
- Surveillance operations
- Conflict resolution techniques
- Conflict de-escalation
- Document management
- Risk assessment
- Defensive tactics training
- Asset protection
- Attention to detail
- Manufacturing
- Product assembly
- Small parts assembly
- Visual inspection
- Effective time management
- Equipment operation
- Quality control
Certification
- Driver's License
- Food Handler Certification
Timeline
Food Service Supervisor
Department of Corrections- Hancock State Prison
11.2022 - Current
Security Guard
YKK AP America
01.2018 - 07.2018
Assembler
SGD NORTH AMERICA
10.2013 - 12.2015
Food Service Worker
Washington County Regional Medical Center
09.2009 - 11.2018
High School Diploma -
Washington County High School