Jessica Herculano
Flowery Branch
Summary
Detail-oriented candidate with strong organizational skills eager to secure position as a Quality Assurance Specialist. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
9
9
years of professional experience
Work History
Case Manager Level 1
Urban Strategies
03.2024 - Current
- Coordinated client assessments and developed comprehensive care plans to address individual needs.
- Monitored case progress, documenting changes and adjustments as necessary.
- Implemented best practices for data management within case tracking systems, improving information accuracy.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Service Representative
Honda Financial Services
10.2023 - 02.2024
- Resolved customer inquiries and issues, ensuring a high level of satisfaction and loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained up-to-date knowledge of product and service changes.
Fifth Grade Teacher
Camp Creek Elementary School
08.2022 - 05.2023
- Built positive relationships with parents to involve families in educational process
- Incorporated Software technology into lesson planning to create engaging, multi-dimensional lessons
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
Administrative Assistant
Canzion Atlanta Institute Of Music
01.2020 - 04.2023
- Greetings visitors, scheduled client appointments, and followed up through calls and email.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and updated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Kindergarten Teacher
Dowell Elementary
07.2016 - 05.2022
- Built positive relationships with students and families for safe, trusted learning support.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
- Kept accurate documents about student progress for school and parent records.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
Education
Bachelor Of Science - Early Childhood And Elementary Education
Kennesaw State University
Kennesaw, GA12.2013
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA05.2008
Skills
- Online Systems
- Attention to detail
- Problem-Solving Skills
- Daily Facility Operations
- Team Collaboration
- Instructional Leadership
- Positive Environment Planning
- Organization and multitasking
- Quickbooks Proficiency
- Google Docs
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Level 1
Urban Strategies
03.2024 - Current
Customer Service Representative
Honda Financial Services
10.2023 - 02.2024
Fifth Grade Teacher
Camp Creek Elementary School
08.2022 - 05.2023
Administrative Assistant
Canzion Atlanta Institute Of Music
01.2020 - 04.2023
Kindergarten Teacher
Dowell Elementary
07.2016 - 05.2022
Bachelor Of Science - Early Childhood And Elementary Education
Kennesaw State University
High School Diploma -
Kennesaw Mountain High School
Similar Profiles
Liliana LewisLiliana Lewis
Clinical Supervisor at Urban StrategiesClinical Supervisor at Urban Strategies
Victor GonzalezVictor Gonzalez
Case Manager at Urban StrategiesCase Manager at Urban Strategies
Diana MartinezDiana Martinez
Early Childhood Teacher at Urban StrategiesEarly Childhood Teacher at Urban Strategies
Emi Grace HowardEmi Grace Howard
PBX Operator/Spa Receptionist at Legacy LodgePBX Operator/Spa Receptionist at Legacy Lodge
Willie CogginsWillie Coggins
Coach at Revolution Athletics CheerCoach at Revolution Athletics Cheer