Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Hurley Zoltun

Newnan

Summary

Front Office Manager at Precision Tune Auto Care, recognized for enhancing customer satisfaction and operational efficiency. Responsible in scheduling and team management, I fostered a collaborative environment that boosted sales and improved service delivery. Proven ability to multitask and maintain accurate financial records while ensuring a welcoming atmosphere for clients.

Overview

11
11
years of professional experience

Work History

Front Office Manager/Receptionist

Precision Tune Auto Care
09.2009 - 11.2020


  • Led by example by providing exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Coached front staff to provide and maintain honest and trusting relationships by utilizing a combination of observations from service team members and thorough documentation.
  • Collaborated with team members to enhance operational workflow and efficiency while increasing sales through observations and logical presentation that benefited both customer and business.
  • Created weekly schedules for front office staff members and shop technicians to ensure appropriate coverage and coordination during peak hours or high demand periods.
  • Encouraged critical thinking that benefited team members through day-to-day work and complex problems.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Newnan High School
Newnan, GA

Skills

  • Effective multitasking
  • Customer service
  • Scheduling and calendar management
  • Team management
  • Oral and writing communication
  • Staff management

Timeline

Front Office Manager/Receptionist

Precision Tune Auto Care
09.2009 - 11.2020

High School Diploma -

Newnan High School

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Jessica Hurley Zoltun