Jessica Jackson
Ludowici
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
LAKE
05.2021 - Current
- Managed Departmental Labor and supplies
- Managed an appropriate workload flow within the department and ensured that all process time goals were met daily
- Developed standardized trainings processes throughout all departments
- Developed employee engagement, and recognition programs
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Created innovative programs to increase employee loyalty and reduce turnover.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
Operational Manager
Hugo Boss
03.2017 - 05.2021
- Oversaw all processing operations of a production shift
- Trained and supervised shipping and production department staff, enforcing company policies and industry best practices
- Organized storage areas to maximize efficiency of materials movements and minimize labor required
- Managed day-to-day shipping and processing, typically overseeing more than25,000 orders in24-hour period
- Oversaw more than $6,000,000, in inventory and managed over50 employees in165,000 square foot warehouse for a distribution center
- Managed FMLA and payroll ADP
- Managed the staffing process, including recruiting, interviewing, hiring, and onboarding
Operational Supervisor
Hugo Boss
06.2014 - 03.2017
- Maintain receiving, warehousing, and distribution operations by enforcing program, operational, and personnel policies and procedures
- Complete warehouse operational requirements by scheduling and assigning employees; following up on work results
- Ensure staff is fully trained on all aspects of their job responsibilities
- Maintain warehouse staff job results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results
- Perform monthly performance observations on employees
- Maintain documentation for department procedure, affirming that they are updated with any process changes
Processing Team Lead
Hugo Boss
04.2011 - 06.2014
- Learned new testing methods through continued education and research
- Ensure all associates have the necessary tools to perform their tasks
- Oversee the supplying of materials and department equipment
- Ensure materials are stored properly to conserve space and comply with safety procedures
- Oversee the rotation and ordering of materials
- Ensure all customer orders are being processed according to department guidelines to include order accuracy, quality of goods and proper packaging
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams
Education
Bachelor of Science - Business Management
Columbia College
Columbia, MO12.2020
Skills
- Workload priorities
- Issue and conflict resolution
- Capital improvement planning
- Systems and automation applications
- Staff development
- Adaptive team player
- Dependable and reliable
- Organizational strengths
- Time management
- Cheerful and energetic
- Problem-solving
- Team leadership
Timeline
Operations Manager
LAKE
05.2021 - Current
Operational Manager
Hugo Boss
03.2017 - 05.2021
Operational Supervisor
Hugo Boss
06.2014 - 03.2017
Processing Team Lead
Hugo Boss
04.2011 - 06.2014
Bachelor of Science - Business Management
Columbia College
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