Jessica Jones
Snellville
Summary
Experienced in customer service and correspondence management, with a proven ability to develop positive relationships through effective communication. Demonstrated expertise in resolving customer complaints and tracking orders to ensure timely delivery of goods and services. Identified and implemented improvements in customer service processes, enhancing overall efficiency and customer satisfaction. Proficient in managing shipping logistics and maintaining accurate records of outbound shipments, contributing to streamlined operations.
Overview
10
10
years of professional experience
Work History
Gwa/Customer Service Representative
Home Depot
McDonough
11.2021 - 02.2024
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed outbound shipments, including packing and labeling products for delivery.
- Maintained a clean work area by sweeping, dusting, mopping.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Customer Service Manager
99 Cent Store
Tucker
08.2017 - 04.2019
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
Customer Service Representative
Private Care
Tucker
05.2014 - 08.2017
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Answered phone calls and directed them to appropriate personnel.
- Tracked inventory levels and ordered supplies as needed.
- Answered questions and resolved concerns for customer support.
Education
Cosmetology
Tucker High School
Tucker, GA05-2008
Skills
- Customer service
- Order tracking
- Complaint resolution
- Staff training
- Inventory management
- Call center experience
- Adaptive team player
- Hospitality and accommodation
- Relationship building
- Shipping and receiving
Timeline
Gwa/Customer Service Representative
Home Depot
11.2021 - 02.2024
Customer Service Manager
99 Cent Store
08.2017 - 04.2019
Customer Service Representative
Private Care
05.2014 - 08.2017
Cosmetology
Tucker High School