Jessica Jones
Macon
Summary
Dynamic professional with extensive experience at Geico as a Salvage Specialist, excelling in compliance and efficiency. Proven track record in customer relationship management and quality assurance monitoring. Skilled in optical equipment operation and adept at problem-solving, enhancing operational success and maximizing asset recovery.
Overview
10
10
years of professional experience
Work History
Salvage Specialist
Geico
Macon
05.2025 - 01.2026
- Delivered knowledgeable customer service while handling high volumes of inbound calls.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided accurate information on products and services to clients, enhancing satisfaction.
- Collaborated with team members to optimize service delivery processes and workflows.
- Recorded and updated customer interactions in CRM system to ensure data accuracy.
- Maintained professionalism in all communications with customers, fostering positive relationships.
Lead Optical Sales/Optometric Tech
Eye Associates of Locust Grove
Locust Grove
11.2023 - 03.2025
- Conduct comprehensive pre-examination procedures, including visual acuity tests, tonometry, and retinal imaging.
- Assist optometrists in performing eye exams and diagnostic tests, ensuring accurate data collection.
- Manage patient records, including updating medical histories and processing insurance claims.
- Fit, styled and dispensed Eyewear
- Train new Contact wearer
- Implement and oversee office protocols to enhance patient flow and reduce wait times.
- Assisted patients with vision tests and eye examinations.
- Managed patient records using electronic health record systems.
Optician
Crowder Eye Center
Chattanooga
09.2022 - 06.2023
- Supervised daily office operations, including patient scheduling, and inventory control.
- Managed billing and coding processes, ensuring accurate claims submissions and reducing claim denials.
- Organized community outreach programs and patient education seminars to promote eye health and wellness.
Optician/Receptionist/Optical Tech
Eye Styles
Alpharetta
01.2016 - 11.2020
- Performed preliminary eye exams and assisted with specialized diagnostic testing.
- Provided exceptional patient care and education regarding eye health and corrective lenses.
- Maintained and calibrated optometric equipment, ensuring optimal functionality and safety.
- Assisted in managing office inventory and ordering supplies to maintain a well-stocked practice.
- Coordinated with optometrists to prepare patients for procedures and follow-up appointments.
- Fit, styled and dispensed Eyewear
- Trained Contact Patients about Contact lenses
Education
Lanier Tech
Skills
- Clinical Support & Patient Care
- Customer relationship management
- Quality assurance monitoring
- Problem solving
- Effective communication
- Office Administration
- Optical Equipment Operation & Maintenance
- Patient Scheduling & Records Management
- Insurance Verification & Billing
- Customer Service & Conflict Resolution
- Knowledge of Ocular Diseases & Conditions
- Proficient in Optometric Software (eg, ExamWriter, RevolutionEHR, Office Mate)
- Skilled in Operating and Maintaining Optical Equipment
- Advanced Knowledge of ICD-10 Coding and Insurance Billing
References
Available upon request.
Timeline
Salvage Specialist
Geico
05.2025 - 01.2026
Lead Optical Sales/Optometric Tech
Eye Associates of Locust Grove
11.2023 - 03.2025
Optician
Crowder Eye Center
09.2022 - 06.2023
Optician/Receptionist/Optical Tech
Eye Styles
01.2016 - 11.2020
Lanier Tech