Jessica Lampkin
Augusta
Summary
Detail-oriented Claims Associate skilled in managing high volumes of claims and providing exceptional client support. Experienced in analyzing claims, navigating policy databases, and coordinating documentation across departments. Contributed to team success by mentoring new hires and leading training sessions on procedures. Recognized for effective problem-solving and maintaining high customer satisfaction under pressure.
Overview
6
6
years of professional experience
Work History
Insurance Claims Specialist
National General Insurance Company
Augusta
03.2023 - 12.2025
- Completed & Reviewed insurance claims for accuracy .
- Communicated with clients to gather necessary information for claim processing.
- Communicated with clients about their existing claims & updates .
- Analyzed claim data using proprietary software to identify discrepancies in clients’ policy information, facilitating timely resolutions.
Customer Service Specialist
Electrolux Major Appliances
Augusta
04.2020 - 12.2022
- Processed warranty claims and service requests efficiently for customer satisfaction.
- Assist with client De-escalation per warranty guidelines
- Processed purchases of extended warranty’s & appliance parts.
- Collaborated with technicians to coordinate timely repairs and installations.
- New hire mentor with 5 different classes to assist new hires in their new roles
Education
Technical College of Ga
Augusta, GAWestside High School
Augusta, GASkills
- Claims processing
- Policy interpretation
- Data management & Data entry
- Software proficiency: Microsoft office (word,PowerPoint , Onenote , excel Teams) Amazon phone , Workday , Finesse , Cisco Jabber , outlook & Authenticator app
- De-Escalation & problem solving
- Attention to detail
- Cross-functional collaboration
Accomplishments
- Having lowest AHT & ACW for 4 months in a row
- Earning role in mentorship . DEI rep. New hire rep.& De-escalation rep.
- Have earn points for assisting different departments on different tasks.
Timeline
Insurance Claims Specialist
National General Insurance Company
03.2023 - 12.2025
Customer Service Specialist
Electrolux Major Appliances
04.2020 - 12.2022
Technical College of Ga
Westside High School