Jessica Lang
Arabi
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Receptionist/Medical Assistant
Southland Uro+Gynecology
Cordele
08.2024 - Current
- Greeted and assisted patients upon arrival at the urogynecology clinic.
- Managed multi-line phone system to schedule appointments efficiently.
- Maintained organized patient records using electronic health record systems.
- Collaborated with medical staff to ensure smooth patient flow throughout the clinic.
- Processed insurance information and verified eligibility for services provided.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Handled patient inquiries with professionalism and empathy in a fast-paced environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Supported staff during busy periods by assisting with administrative tasks promptly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Medical Assistant
Careconnect OBGYN
Cordele
05.2020 - 08.2024
- Managed patient records and ensured accurate documentation in electronic health systems.
- Conducted preliminary patient assessments and recorded vital signs efficiently.
- Educated patients on treatment plans, medication, and preventive care practices.
- Ensured compliance with health regulations and maintained a clean, safe environment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
Education
Crisp County High School
Cordele, GeorgiaSkills
- Electronic health records
- Medical terminology
- Patient scheduling
- Insurance verification
- Vital signs assessment
- Appointment coordination
- Effective communication
- Problem solving
- Attention to detail
- Empathy in patient care
- Team collaboration
- Time management
- Service-oriented mindset
- Information protection
- Multitasking and prioritization
- Positive and professional
- Verbal and written communication
References
References available upon request.
Timeline
Receptionist/Medical Assistant
Southland Uro+Gynecology
08.2024 - Current
Medical Assistant
Careconnect OBGYN
05.2020 - 08.2024
Crisp County High School