Jessica Laxson
451 Windermere Dr
Summary
Dynamic FOH Manager at Macy's with a proven track record in enhancing customer satisfaction through effective complaint handling and upselling strategies. Skilled in training and mentoring staff, I foster a collaborative team environment that drives operational efficiency and elevates service quality. Adept at scheduling and optimizing team performance in fast-paced settings.
Overview
3
3
years of professional experience
Work History
FOH Manager
Macy's
Snellville, GA
09.2021 - 04.2023
- Supervised front-of-house operations, ensuring exceptional customer service experiences.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated scheduling for front-of-house team, enhancing shift coverage and efficiency.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Online Grocery Lead
Walmart
07.2020 - 07.2021
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Directed and optimized team performance in dynamic, fast-paced environments.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Directed team initiatives to foster collaboration and drive project success.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
Education
High School Diploma - Buisness
Brookwood High School
Snellville, GA06.1995
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Point of sale systems
- Promotional events
- Conflict resolution
- Training and mentoring
- Team building
- Task delegation
- Employee scheduling
- POS system operations
- Upselling strategies
- Floor management
- Sales and marketing
Timeline
FOH Manager
Macy's
09.2021 - 04.2023
Online Grocery Lead
Walmart
07.2020 - 07.2021
High School Diploma - Buisness
Brookwood High School