- I enjoy helping others and giving back to my community
- Avid Reader
- Gardening
- Family
- Sports
Jessica Ledbetter
Bremen,GA
Summary
Compassionate Biologics Coordinator and Phone Triage Nurse at Marietta Dermatology & The Skin Cancer Center, skilled in patient assessment and clinical leadership. Proven track record in training teammates and enhancing patient care through effective communication and meticulous documentation, ensuring optimal outcomes and satisfaction.
Overview
25
25
years of professional experience
Work History
Small Business Owner
Just Jess & Co. Cleaning & Organizational Services
01.2020 - Current
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Assisted clients in maintaining an orderly home by organizing closets, cabinets, and storage spaces for easy access.
- Established trust with clients through professionalism, reliability, and attention to detail during every home cleaning appointment.
- Hire, train and supervise staff to maintain high levels of productivity and customer satisfaction.
Biologics Coordinator & Phone Triage Nurse
Marietta Dermatology & The Skin Cancer Center
01.2014 - 12.2019
- Coordinated sample transfers, shipping & delivery between departments.
- Maintained open communication channels with colleagues, supervisors and patients through regular meetings and briefings, promoting a cohesive work environment.
- Maintained accurate records of all biologics samples, guaranteeing traceability throughout the process.
- Advocated for patients through interactions with insurance companies, pharmacies and doctors.
- Assisted in troubleshooting complex issues within the biologics process, contributing to swift resolutions and minimal downtime.
- Trained new team members in biologics handling and processing procedures, fostering a collaborative work environment.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
Clinic Nurse
Marietta Dermatology & The Skin Cancer Center
08.2012 - 01.2014
- Educated patients, families and caregivers about conditions and treatments.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
- Educated patients on disease prevention and management, promoting healthy lifestyle choices.
- Developed strong rapport with patients, fostering trust and open communication for better understanding of their concerns.
- Built meaningful relationships with patients and families for optimal care.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
- Administered medications accurately, adhering to strict protocols and safety guidelines.
- Reduced patient wait times through effective triage and prioritization of tasks.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and industry trends.
Surgical Nurse & Coordinator
Marietta Dermatology & The Skin Cancer Center
06.2004 - 08.2012
- Maintained accurate documentation of surgical procedures, promoting clear communication among healthcare providers regarding patient progress.
- Developed and executed daily goals and care plans for up to 10 surgical patients per day.
- Ensured patient safety by adhering to strict infection control measures and maintaining a sterile environment in the operating room.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Mentored new nursing staff on best practices in surgical nursing, fostering a positive learning environment for professional growth.
- Assisted with time-sensitive emergency surgeries, remaining calm under pressure while ensuring optimal patient care.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Meticulously maintained Mohs surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
Administrative Services
Marietta Dermatology & The Skin Cancer Center
06.2000 - 06.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments and in stressful situations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help patients, staff and supervisors wherever needed.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Answered multi-line phone system efficiently coordinating patient care and scheduling appointments for a large medical practice.
Education
Practical Nursing - Nursing
Appalachian Technical College
Jasper, GA05-2004
Skills
- Training and mentoring
- Goal oriented
- Adept at patient assessment & prioritization
- Employee motivation
- Compassionate care
- Clinical judgement
- Wound care
- Community health
- Appointment scheduling
- Critical thinking
- Privacy and confidentiality
- Electronic medical records & data entry
- Specimen preparation & analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 clinical staff members.
- Completed on the job histotechnologist training
- Continuing education workshops for histotechnologist techniques
Interests
Timeline
Small Business Owner
Just Jess & Co. Cleaning & Organizational Services
01.2020 - Current
Biologics Coordinator & Phone Triage Nurse
Marietta Dermatology & The Skin Cancer Center
01.2014 - 12.2019
Clinic Nurse
Marietta Dermatology & The Skin Cancer Center
08.2012 - 01.2014
Surgical Nurse & Coordinator
Marietta Dermatology & The Skin Cancer Center
06.2004 - 08.2012
Administrative Services
Marietta Dermatology & The Skin Cancer Center
06.2000 - 06.2004
Practical Nursing - Nursing
Appalachian Technical College
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