Jessica Legette
Valdosta
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of office management. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
18
18
years of professional experience
Work History
Academy Trainer
Walmart Neighborhood Market
07.2023 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Family Support Worker
CHILD AND FAMILY GUIDANCE OF GA
03.2019 - 01.2020
- Work closely with DFCS to provide needed services to families
- Supervise visitation between children in foster care and their biological family
- Provide detail-oriented documentation in timely manner
- Conduct random drug screens
- Visit client homes to provide case management services such as parenting classes, budgeting, assistance locating needed resources, job skills, assisting new mothers 'cope' with responsibilities of parenting
- Transport clients to/from appointments
- Testify in court as to progress, or lack of progress with clients
- Demonstrate appropriate boundaries and ethics with clients
- Maintain own schedule
- Submit documentation in timely manner for Medicaid billing purposes.
Patient Coordinator
BRETT HESTER, DMD, PC
09.2016 - 08.2017
- Greet patients upon arrival to office & notify staff
- Answer phone calls and schedule appointments accordingly
- Verify active insurance coverage, current patient history, covered services, limitation of policy
- Determine patient copay and discuss with patients
- Develop treatment plans based on dentist's recommendations
- Provide copy of treatment plan and patient education material accordingly
- Collect patient payments and post to ledger
- Post insurance payments to proper patient ledger
- Run month-end reports
- Follow up on unpaid insurance claims
- Monthly patient billing statements mailed
- Discuss with dentist if any accounts needed to be turned over to collections based on contact (and lack of contact) with patient
- Submit paperwork to insurance companies and negotiate contracts to become in network providers
- Train new/current staff on office systems (Dentrix, Dexis, Guru, e Central, etc) and insurance verification
- Ensure proper procedures were entered into patient chart, as well as documentation
- Prepare for daily morning huddles to go over current day schedule as well as prior day production
- Manage marketing for office via Facebook, referral pads to appropriate office
- Maintain office supplies.
Patient Liaison
MARK A. ROLAND, DMD, PC
09.2014 - 08.2016
- Patient reception and registration: ensured patients EMR is updated
- Responded to and resolved all patient service requests
- Collected payments for services: ensured payment was entered into patient account
- Communicated patient information with clinical staff prior to patient treatment
- Reviewed patient documentation to ensure prior to submitting to insurance for pre-authorizations
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Assisted with other office duties as needed.
Patient Coordinator
NELSON CLEMENTS, DMD
09.2012 - 09.2013
- Managed patient records and perform data entry services
- Reviewed patient documentation to ensure prior to submitting to insurance for pre-authorizations
- Appealed insurance denials with proper documentation
- Prepared all patient files prior to visit to ensure efficient and professional care was delivered
- Managed company website and acted as community manager for the practice's Facebook page.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Operations Associate
FRANCHISE OPPORTUNITIES
03.2008 - 05.2009
- Generated and handled over 350 digital media advertising contracts with a value of $11.7 million
- Processed technical website requests for national advertising campaigns for 550 franchisors
- Managed Operations for 7 sales executives in a fast-paced, highly competitive sales environment
- Developed weekly Net Gaines/Loss reports for each sale executive, conducted weekly status and weekly revenue reports
- Prepared weekly industry specific reports such as top 30 leaders, highest cost per lead advertisers, website traffic builder validations, zero target quotas, and contact validation
- Reported and coordinated internal sales, marketing and graphics departments to ensure all campaigns are launched correctly and in a timely manner
- Cross-referenced information between seven data banks and systems
- Reviewed and approved commission payouts amounting to over $750,000
- Distributed internal competitive information and gathered external competitive reports.
Social Services Case Manager
DEPARTMENT OF FAMILY AND CHILDREN SERVICES
08.2006 - 02.2008
- Researched and reported on all aspects of a child's life including monthly meetings with teachers, counselors, foster parents, biological parents, and children
- Supervised visitation between children and biological family on bi-weekly basis for each case
- Monitored case progress and sought conflict resolution amongst parties
- Developed over 100 court ordered case plans
- Prepared custody hearing paperwork on behalf of DFCS, including adoptions, custody transfer, and termination of parental rights
- Managed 20-38 legal county cases at any given time
- On call for a seven day period, 24 hours a day once every 5 weeks, required to respond to a page within 5 minutes and be on the scene within 30 minutes if needed.
Education
Bachelor of Science in Psychology -
VALDOSTA STATE UNIVERSITY
Valdosta, GA01.2006
Skills
- Complex Problem-Solving
- Negotiation
- Customer Relations
- Team motivation
- New Hire Training
- Planning and coordination
- Cash handling and management
- Time Management
Timeline
Academy Trainer
Walmart Neighborhood Market
07.2023 - Current
Family Support Worker
CHILD AND FAMILY GUIDANCE OF GA
03.2019 - 01.2020
Patient Coordinator
BRETT HESTER, DMD, PC
09.2016 - 08.2017
Patient Liaison
MARK A. ROLAND, DMD, PC
09.2014 - 08.2016
Patient Coordinator
NELSON CLEMENTS, DMD
09.2012 - 09.2013
Operations Associate
FRANCHISE OPPORTUNITIES
03.2008 - 05.2009
Social Services Case Manager
DEPARTMENT OF FAMILY AND CHILDREN SERVICES
08.2006 - 02.2008
Bachelor of Science in Psychology -
VALDOSTA STATE UNIVERSITY
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