Jessica Lynn
Hephzibah
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
13
13
years of professional experience
Work History
Customs Brokerage Representative
UPS Supply Chain Solutions
Aiken, SC
08.2016 - Current
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained and organized electronic filing systems for efficient information retrieval.
- Collaborated with team members to streamline data entry workflows and reduce processing time.
- Trained new staff on data entry procedures, improving team productivity and knowledge retention.
- Analyzed discrepancies in data sets, resolving issues promptly to ensure consistency.
- Developed standard operating procedures for data management, fostering operational efficiency.
Home Health Care Manager
Bight Day Home Health
Camak, GA
02.2014 - 07.2016
- Managed interdisciplinary teams to ensure coordinated patient care and adherence to best practices.
- Oversaw budget management for home health services, ensuring optimal resource allocation and cost-effectiveness.
- Conducted regular performance evaluations to assess team effectiveness and identify areas for professional development.
- Monitored regulatory compliance with state and federal guidelines to maintain high-quality standards in patient care.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Submitted insurance claims and updated patients' insurance information.
Collections Agent
SCANA
Aiken, SC
04.2013 - 02.2014
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
Education
Aiken High School
Aiken, SCBachelor of Arts - Business Administration And Management
Capella University
12.2025
Skills
- Warehouse operations
- Import-export compliance
- Documentation management
- Scheduling management
- Home care software proficiency
- Medical terminology
- Case management experience
- Claims processing
- Insurance coverage verification
- Claims adjustment
Timeline
Customs Brokerage Representative
UPS Supply Chain Solutions
08.2016 - Current
Home Health Care Manager
Bight Day Home Health
02.2014 - 07.2016
Collections Agent
SCANA
04.2013 - 02.2014
Aiken High School
Bachelor of Arts - Business Administration And Management
Capella University