Jessica Morales

Check in, check out, insurance verification, input demographic information, schedule appointments, work on referrals.

• Provided excellent customer service at all times while interacting with both internal and external customers.
• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Monitored office supplies inventory and placed orders when necessary.
• Scheduled appointments for clients, customers, and other visitors.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.