Jessica Morales
Atlanta
Summary
Experienced in providing high-quality customer service and managing operational tasks in restaurant settings. Successfully addressed guest inquiries and complaints, ensuring a positive dining atmosphere. Engaged in effective communication with kitchen staff regarding special requests, enhancing overall service efficiency. Skilled in performing essential duties such as setting up dining areas and maintaining cleanliness standards.
Overview
7
7
years of professional experience
Work History
Server
The One Sushi
Atlanta
04.2025 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
Optometric Technician
Myeyedr
Atlanta
02.2022 - 11.2023
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Answered phone calls from customers inquiring about services offered by the practice.
Dental Assistant
Dr dalwaii
Atlanta
09.2020 - 12.2021
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Ordered supplies necessary for daily operations of the practice.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Crew member
Subzero Nitrogen Ice cream
Atlanta
02.2018 - 06.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
High School -
Cross Keys High School
Atlanta, GA05.2020
Skills
- Training
- Social Skills
- Confidence
- Communication Skills
- Writing Skills
- Positive Attitude
Awards
- Most improved
- Student mentor
- Best classroom project
Languages
- English
- Spanish
Timeline
Server
The One Sushi
04.2025 - Current
Optometric Technician
Myeyedr
02.2022 - 11.2023
Dental Assistant
Dr dalwaii
09.2020 - 12.2021
Crew member
Subzero Nitrogen Ice cream
02.2018 - 06.2019
High School -
Cross Keys High School