Jessica Olivera
Atlanta
Summary
Dynamic team leader with a focus on staff training and effective communication. Experience in managing daily operations, resolving customer complaints, and fostering a positive shopping environment, contributing to overall customer satisfaction. Known for enhancing customer service through bilingual support, ensuring compliance with financial policies, and driving team performance.
Overview
4
4
years of professional experience
Work History
Manager
Target
Centerville
06.2023 - 12.2025
- Led team members in daily store operations and customer service initiatives.
- Managed inventory levels and ensured product availability on sales floor.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Oversaw cash handling procedures and ensured compliance with financial policies.
- Resolved customer inquiries and complaints to maintain a positive shopping environment.
- Monitored staff performance and addressed issues.
- Monitored incoming calls and emails from bilingual customers, routing them appropriately within the organization.
- Assisted customers with bilingual translation when needed.
- Assisted in planning, organizing, and executing annual fundraising activities to support bilingual programming.
- Monitored inventory levels of cash supplies and requested replenishments as needed.
Waitress Supervisor
El Bronco Mexican Restaurant
Warner Robins
05.2022 - 03.2023
- Managed customer inquiries and resolved issues to enhance guest satisfaction.
- Conducted regular inspections of dining areas for cleanliness and presentation standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality service.
- Resolved customer complaints in a timely manner with professionalism.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Education
Bachelor of Nursing - Trauma, Surgical
Georgia State University
Atlanta, GA05-2029
High School Diploma -
Peach County HighSchool
Fort Valley, GA05-2025
Skills
- Patient care
- Customer service
- Team leadership
- Conflict resolution
- Inventory management
- Staff training
- Time management
- Effective communication
- Bilingual communication
- Bilingual in [spanish] and english
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
Volunteer, Food drive- Warner Robins, GA (2022-2024)
Timeline
Manager
Target
06.2023 - 12.2025
Waitress Supervisor
El Bronco Mexican Restaurant
05.2022 - 03.2023
Bachelor of Nursing - Trauma, Surgical
Georgia State University
High School Diploma -
Peach County HighSchool