Jessica Ortega
Chick-fil-A
Fayetteville
2
Languages
6
years of professional experience
Results-oriented professional known for strong decision-making and customer service skills. Experience in training staff and optimizing supply chain processes to drive performance and enhance customer experiences.
Work History
General Manager of Operations
3 Years 2 Months- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Streamlined operational workflows, enhancing team efficiency and service delivery.
- Led training programs for staff, improving overall performance and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with marketing teams to launch promotional campaigns, driving increased foot traffic.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established standard operating procedures that enhanced employee performance.
Tean Lead
1 Year 1 Month- Trained and mentored team members on service protocols and product knowledge.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Managed inventory levels, coordinating timely restocking of supplies and ingredients.
BOH Supervisor
1 Year 11 Months- Supervised kitchen staff to ensure adherence to food safety protocols and quality standards.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve efficiency.
- Trained new employees on operational procedures and best practices for food preparation.
- Monitored kitchen operations to maintain high standards of cleanliness and organization.
Education
High School Diploma
Skills
Operations management
Logistics management
Inventory control
Operations oversight
Personnel management
Schedule management
Time management
Staff development
Team leadership
Decision-making
Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager of Operations
Chick-fil-A
06.2023 - CurrentRead More
Tean Lead
Dairy Queen Grill & Chill
05.2022 - 06.2023Read More
BOH Supervisor
Truett's Luau
05.2020 - 04.2022Read More
Fayette County High School
High School Diploma
Read More