JESSICA PONCE
Jefferson
Summary
Detail-oriented professional experienced in handling transactions with accuracy and efficiency. Developed strong customer service skills through diverse interactions in retail and hospitality settings, enhancing operational efficiency and problem resolution. Adaptable team player committed to contributing to a customer-focused environment.
Overview
9
9
years of professional experience
Work History
Stacker, Assembly
SK Battery America
Commerce
01.2025 - Current
Resident Assistant
Manor Lake Senior Living
Buford
05.2024 - 02.2025
- Assist residents with daily activities, demonstrating empathy and strong interpersonal skills.
- Maintain accurate records and ensure compliance with health and safety regulations.
- Communicate effectively with residents, families, and staff to provide exceptional care and service.
Resident Assistant
Highlands Senior Living
Jefferson
01.2024 - 05.2024
- Provided care and support for elderly residents, ensuring their comfort and safety.
- Developed strong relationships with residents through attentive and compassionate service.
- Managed resident schedules and coordinated activities to enhance quality of life.
Forklift Driver / Packer
Walgreens Distribution Center
Pendergrass
06.2020 - 12.2023
- Operated forklifts to transport materials, ensuring safety and efficiency in the warehouse.
- Managed inventory and packaged orders with 99% accuracy, meeting daily productivity goals.
- Collaborated with team members to streamline processes and improve operational efficiency.
Firewatch
SPG Construction
Commerce
12.2018 - 01.2019
- Monitored safety procedures on construction sites, ensuring compliance with regulations.
- Collaborated with construction teams to maintain site safety and prevent hazards.
Warehouse Associate
Home Goods Distribution Center
Jefferson
01.2018 - 12.2018
- Processed shipments and managed stock levels to ensure timely inventory availability.
- Supported logistics department to meet order fulfillment deadlines.
- Handled customer inquiries, delivering effective customer service.
Education
East Jackson Comprehensive High School
Commerce, GASkills
- Customer Service: Ability to communicate effectively and resolve customer issues
- Cash Handling: Proficient in managing cash transactions with accuracy
- Attention to Detail: Strong organizational skills ensuring precise documentation
- Computer Skills: Familiar with Microsoft Office Suite and financial software systems
- Problem-Solving: Capable of identifying issues and implementing effective solutions
- Teamwork: Collaborative team player with strong interpersonal skills
- Languages: Fluent in English and Spanish
Timeline
Stacker, Assembly
SK Battery America
01.2025 - Current
Resident Assistant
Manor Lake Senior Living
05.2024 - 02.2025
Resident Assistant
Highlands Senior Living
01.2024 - 05.2024
Forklift Driver / Packer
Walgreens Distribution Center
06.2020 - 12.2023
Firewatch
SPG Construction
12.2018 - 01.2019
Warehouse Associate
Home Goods Distribution Center
01.2018 - 12.2018
East Jackson Comprehensive High School