Jessica Provine
Crandall
Summary
Dynamic DDP Case Manager at Highland Rivers Health with a proven track record in client advocacy and case management. Expert in developing individualized service plans and fostering independence through effective problem-solving and relationship building. Achieved significant client progress by implementing tailored strategies and enhancing communication among multidisciplinary teams.
Overview
8
8
years of professional experience
Work History
DDP Case Manager
Highland Rivers Health
10.2022 - Current
- Coordinated client assessments and developed individualized service plans to meet diverse needs.
- Facilitated crisis intervention and support services for individuals experiencing mental health challenges.
- Monitored progress of clients, adjusting plans and resources to ensure optimal outcomes.
- Collaborated with multidisciplinary teams to enhance service delivery and client satisfaction.
- Educated clients on available resources, fostering independence and community integration.
- Advocated for clients' rights, promoting access to essential services and support networks.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Missionary Worker
Love A Child
03.2019 - 03.2020
- Oversaw event planning for fundraising initiatives, increasing awareness and support for mission objectives.
- Raised funds for mission programs through various channels, including events organization, grant writing, and donor relations management.
- Provided pastoral care to individuals within the community, addressing their emotional, spiritual, and relational needs through one-on-one counseling sessions.
- Established partnerships with other non-profit organizations working in similar fields towards common goals of poverty alleviation or social justice promotion efforts.
- Promoted spiritual growth within the community by organizing Bible studies, prayer meetings, and other faith-based activities aimed at nurturing a deeper connection with God among participants involved therein.
- Collaborated with local leaders to identify needs within the community and develop appropriate solutions, resulting in stronger partnerships and mutual trust.
Direct Service Worker
Highland Rivers Health
11.2017 - 03.2019
- Delivered direct support to individuals with mental health and developmental challenges.
- Assisted clients in daily living activities, fostering independence and skill development.
- Collaborated with multidisciplinary teams to create and implement individualized care plans.
- Monitored client progress, documenting behavioral changes and reporting to supervisors.
- Facilitated group sessions focused on life skills, enhancing social interaction among clients.
- Trained new staff on best practices for client engagement and safety protocols.
- Advocated for client needs within community resources, improving access to services and support networks.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
Education
Bachelor of Arts - Psychology
Ashford University
San Diego, CA03-2017
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Critical thinking
- Case planning
Timeline
DDP Case Manager
Highland Rivers Health
10.2022 - Current
Missionary Worker
Love A Child
03.2019 - 03.2020
Direct Service Worker
Highland Rivers Health
11.2017 - 03.2019
Bachelor of Arts - Psychology
Ashford University