Jessica Rector
Dalton
Summary
Experienced sales support professional specializing in customer relationship management and lead generation. Committed to delivering high-quality service with a focus on detail and teamwork. Achievements include significant increases in customer satisfaction through effective support strategies.
Overview
17
17
years of professional experience
Work History
Sales Development Representative
Home Concepts
San Diego
02.2025 - 12.2025
- Qualified and contacted incoming leads, creating CRM accounts to streamline follow-up.
- Routinely identify new prospects from advertising venues, home shows, online searches, etc.
- Re-engage with existing inactive accounts in the CRM.
- Set up and send targeted email campaigns through the CRM to engage prospects.
- Requested spec ads from the Art Team to send to prospects.
- Entered advertising contracts on behalf of sellers.
- Developed reports and tracking systems to analyze lead generation results.
Sales Support Specialist
Clipp Magazine
Jacksonville
02.2013 - 04.2024
- Provided direct support to the top sales performers within the organization.
- Managed customer relationships by addressing and fulfilling needs effectively.
- Provided knowledgeable, friendly support to clients throughout ad content creation via in-person, phone, and email communication.
- Prepared and analyzed reports on deadlines, sales projections, and artwork flow to support sales operations.
Customer Service Representative
Mohawk Industries
Dalton
07.2008 - 02.2013
- Executed order entry, stock checks, reservations, inquiries, cancellations, and account management for multiple national accounts, ensuring accuracy and customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked closely with customers and sales force to expedite orders and answer custom rug inquiry calls.
- Managed projects simultaneously, ensuring timely completion while maintaining exceptional attention to detail.
Education
High School Diploma -
Northwest High School
Tunnel Hill, GA05-1996
Skills
- Lead generation
- Prospect Identification
- CRM management
- Email Marketing
- Customer Engagement
- Sales Support
- Detail-Oriented
- Team Player
Timeline
Sales Development Representative
Home Concepts
02.2025 - 12.2025
Sales Support Specialist
Clipp Magazine
02.2013 - 04.2024
Customer Service Representative
Mohawk Industries
07.2008 - 02.2013
High School Diploma -
Northwest High School