Brittany Fletcher
Port Wentworth
Summary
Dynamic leader with a proven track record at FedEx, enhancing staff development and productivity through effective training and mentoring. Specializes in interpersonal communication and creative problem-solving, achieving significant improvements in safety compliance and team performance. Demonstrates exceptional coaching skills and a commitment to leadership development, fostering a culture of continuous improvement and excellence.
Overview
14
14
years of professional experience
Work History
FedEx Trainer
FedEx
10.2023 - Current
- Practicing and teaching safety compliance within the workplace
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Home Daycare Owner
Self
05.2020 - 09.2023
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Collaborated with other childcare professionals to share best practices and continuously improve service quality at the home daycare facility.
- Developed marketing strategies to attract new clients while retaining existing families through high-quality childcare services.
- Implemented effective behavior management strategies to create a positive and respectful atmosphere conducive to learning and growth.
- Implemented creative art projects to stimulate imagination and encourage self-expression in young children.
- Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
- Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
Parts Runner
Diesel Power Solution
03.2018 - 04.2020
- Provided exceptional service to walk-in customers, answering questions about part compatibility and availability while processing orders promptly.
- Reduced downtime in repair jobs by quickly identifying required parts and ensuring their availability.
- Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
- Maintained thorough records of incoming shipments, verifying accuracy against purchase orders before stocking shelves.
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Streamlined workflow, coordinated with technicians to ensure timely delivery of necessary parts.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
Inside Sales Representative
Ajax Manufacturing
02.2015 - 04.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
Inside Sales Representative
HD Water Services
01.2011 - 03.2014
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Groves Highschool
Garden City Ga2006
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
- Interpersonal communication
- Materials preparation
- Materials organization
- Attention to detail
- Decision-making
- Coaching and development
- Clear communication
- Relationship building
- Compliance training
- Leadership development
- Orientation and onboarding
- Group instruction
- Employee interviewing
Timeline
FedEx Trainer
FedEx
10.2023 - Current
Home Daycare Owner
Self
05.2020 - 09.2023
Parts Runner
Diesel Power Solution
03.2018 - 04.2020
Inside Sales Representative
Ajax Manufacturing
02.2015 - 04.2018
Inside Sales Representative
HD Water Services
01.2011 - 03.2014
Groves Highschool
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