Jessica Richards
Augusta
Overview
3
3
years of professional experience
1
1
Certification
Work History
McDonald’s Crew Member
McDonald’s
London
04.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Receptionist
Self Sentry Storage
Hollywood, FL
10.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Shift Leader
Crumbl Cookies
Augusta, GA
07.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Developed training program for new employees, speeding up their integration into team.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Ensured thorough sanitation of machines, warmers, and coolers to maintain hygiene standards.
Education
Art & Design - Arts Education
New City College of Redbridge
London, England08.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team collaboration and leadership
- POS system operation
- Assigning work
- Client service
- Quality inspections
- Drawer assignments
- Verbal and written communication
- Follow-up procedures
- Shift leadership
Certification
Serve Safe Management.
Timeline
Shift Leader
Crumbl Cookies
07.2024 - 02.2025
Receptionist
Self Sentry Storage
10.2023 - 06.2024
McDonald’s Crew Member
McDonald’s
04.2022 - 08.2023
Serve Safe Management.
Art & Design - Arts Education
New City College of Redbridge