Jessica Roberts
Statesboro
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced in maintaining high cleanliness standards. Proven ability to train new staff and enhance team performance while ensuring workplace safety compliance. Skilled in time management and effective communication, contributing to positive experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Environmental Services Housekeeper
East Georgia Regional Medical Center
09.2025 - Current
- Maintained cleanliness and sanitation standards throughout patient rooms and common areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, with safety protocols.
- Disposed of hazardous waste following hospital regulations and environmental guidelines.
- Assisted in training new staff on proper cleaning procedures and safety measures.
- Conducted routine inspections to identify cleaning needs and address issues promptly.
- Collaborated with healthcare teams to ensure a hygienic environment for patients and staff.
- Implemented efficient cleaning techniques to enhance workflow and reduce downtime.
- Reported maintenance issues to facilities management for prompt resolution and safety compliance.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Verified cleanliness and organization of storage areas and carts.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Cleaned elevators, glass, and planters in public areas.
- Documented and reported necessary facility and building repairs observed.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Store Manager
Dollar General Store
08.2025 - 10.2025
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed inventory levels using automated systems to optimize stock availability.
- Developed strategic sales plans, increasing store revenue through targeted promotions.
- Analyzed sales data to identify trends, informing merchandising decisions and layout changes.
- Implemented training programs that improved employee engagement and retention rates.
- Evaluated store performance metrics, driving initiatives that improved customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Custodial Foreman
Georgia Southern University
03.2016 - 06.2025
- Supervised daily operations
- Coordinated work schedules and task assignments for crew members to maximize efficiency.
- Conducted regular inspections of job sites to guarantee compliance with regulations and quality standards.
- Trained new employees on proper equipment usage and safety protocols to enhance team performance.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.
- Maintained cleanliness and sanitation of assigned areas using appropriate cleaning tools and chemicals.
- Developed checklists for daily cleaning tasks, improving accountability among team members.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Provided excellent customer service when interacting with building occupants during working hours or responding to inquiries about facility cleaning practices.
- Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.
- Assisted in training new hires, sharing knowledge and expertise to help them become effective custodial workers.
- Supervised custodial staff to ensure compliance with safety and cleanliness standards.
- Implemented cleaning schedules, optimizing resource allocation for maximum coverage.
- Conducted inspections to maintain high levels of facility hygiene and appearance.
- Collaborated with management to establish operational goals and performance metrics.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Completed schedules, shift reports, and other business documentation.
Housekeeper
Belk Department Store
08.2012 - 02.2025
- Maintained cleanliness and organization in high-traffic areas to enhance customer experience.
- Utilized cleaning equipment and chemicals safely according to established guidelines.
- Assisted in inventory management by restocking supplies as needed throughout the store.
- Conducted routine inspections to identify maintenance needs, ensuring a safe environment for customers and staff.
- Trained new staff on proper cleaning procedures and safety protocols, fostering a collaborative work environment.
- Reported issues and requested repairs promptly to maintain operational standards of cleanliness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Time management
- Attention to detail
- Workplace safety compliance
- Storage area organization
- Schedule and task management
- Strong work ethic
- Organizational skills
- Decision-making
- Adaptable and flexible
- Relationship building
- Communication and interpersonal skills
- Work orders
- Team building
- New employee training
Timeline
Environmental Services Housekeeper
East Georgia Regional Medical Center
09.2025 - Current
Store Manager
Dollar General Store
08.2025 - 10.2025
Custodial Foreman
Georgia Southern University
03.2016 - 06.2025
Housekeeper
Belk Department Store
08.2012 - 02.2025
High School Diploma -
Penn Foster Career School