Jessica Rogers
Pavo
Summary
Proven Universal Banker with a track record of enhancing customer satisfaction and streamlining branch operations at Colony Bank. Skilled in cash handling and customer needs assessment, demonstrated through successful management of high-volume transactions and personalized banking solutions. Fostered positive work environments and improved financial accuracy, showcasing strong leadership and operational skills.
Overview
12
12
years of professional experience
Work History
Universal Banker
Colony Bank
08.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Bank Teller
Ameris Bank
09.2016 - 02.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Assistant Manager
Cato Fashions
09.2012 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Albany Technical College
Albany, GA05-2011
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
Timeline
Universal Banker
Colony Bank
08.2021 - Current
Bank Teller
Ameris Bank
09.2016 - 02.2019
Assistant Manager
Cato Fashions
09.2012 - 09.2016
GED -
Albany Technical College
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