Jessica Roundtree
Valdosta
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in enhancing guest satisfaction through effective communication and efficient multitasking. Skilled in food safety and employee training, driving operational excellence and fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Breakfast Attendant
Comfort Inn & Suites
Valdosta, GA
07.2025 - Current
- Prepared and presented breakfast items according to established standards.
- Ensured cleanliness and organization of dining area for guest satisfaction.
- Assisted guests with inquiries regarding menu options and hotel services.
- Monitored food quality and freshness, discarding expired items promptly.
- Set up breakfast buffet daily, maintaining presentation and availability of offerings.
- Collaborated with kitchen staff to coordinate meal preparation schedules efficiently.
Manager
Krystal's Restaurant
Valdosta, GA
04.2023 - 02.2025
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff schedules, optimizing labor efficiency and enhancing team performance.
- Developed training programs for new employees, improving onboarding process and retention rates.
- Implemented inventory management systems, reducing waste and maintaining stock levels efficiently.
Customer Service Representative
NOVO1
Dallas, TX
01.2019 - 05.2021
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Utilized CRM software to track customer interactions and improve service delivery efficiency.
- Developed training materials for new team members, enhancing onboarding processes and knowledge retention.
- Implemented feedback mechanisms to gather customer insights, driving service improvement initiatives.
Education
High School Diploma -
Valdosta High School
Valdosta, GACriminal Justice
Wiregrass Georgia Technical College
Valdosta, GASkills
- Cleanliness standards
- Efficient multitasking
- Sanitation practices
- Stocking
- Food safety knowledge
- Guest satisfaction
- Guest relations
- Food safety
- Food preparation
- Customer service
- POS system operation
- Cleaning
- Teamwork and collaboration
- Food preparation techniques
- Attention to detail
- Decision-making
- Team leadership
- Conflict resolution
- Quality assurance
- Problem-solving
- Safe food handling
- Employee training
- Supply restocking
- Quality control
- Cash register operation
- Computer skills
- Teamwork
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Customer service excellence
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Cash handling
- Customer engagement
- Analytical thinking
- Interpersonal skills
Timeline
Breakfast Attendant
Comfort Inn & Suites
07.2025 - Current
Manager
Krystal's Restaurant
04.2023 - 02.2025
Customer Service Representative
NOVO1
01.2019 - 05.2021
High School Diploma -
Valdosta High School
Criminal Justice
Wiregrass Georgia Technical College