Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Shenouda

Braselton

Summary

Dynamic professional with a proven track record in customer service and sales expertise, notably at Dillards. Skilled in fostering teamwork and collaboration, adept at problem-solving, and proficient in upselling techniques. Demonstrated ability to enhance customer satisfaction and drive repeat business, leveraging excellent people skills and a professional demeanor to achieve outstanding results.

Energetic and reliable individual with strong work ethic and passion for maintaining organized and efficient environments. Possesses keen understanding of inventory management and effective stocking techniques, ensuring accurate placement and replenishment of products. Committed to enhancing customer shopping experience through diligent and meticulous stocking practices.

Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.

Work History

Sales Associate

Dillards
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Team Leader

Garage
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Stocker

Target
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.

Cashier

Publix
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma - Biology

University of North Georgia
Dahlonega, GA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Excellent people skills
  • Problem-solving skills
  • Stocking and receiving
  • Store opening and closing
  • Sales expertise
  • Sales strategies
  • Upselling
  • Professional demeanor

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Sales Associate

Dillards

Team Leader

Garage

Stocker

Target

Cashier

Publix

High School Diploma - Biology

University of North Georgia
Jessica Shenouda