JESSICA SHOM

• Achieved high levels of efficiency while administering medications by organizing daily routines around individual resident's schedules and needs.
• Coordinated daily medicine schedules and administration to help residents address symptoms and enhance quality of life.
• Reduced medication errors by diligently maintaining and updating medication records for each resident.
• Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
• Upheld strict confidentiality standards, safeguarding sensitive resident information at all times during recordkeeping duties.

• Providing quality care to members in the Skilled Nursing Unit
• Assisting with showers, bed and sponge baths, grooming, dressing, perennial care, toileting, transfers to and from wheelchair, laundry and feeding
• Daily checks of patients' vital signs
• Answer call lights and observe changes in patient's condition and report to charge nurse

• Helped residents effectively manage routine bathing, grooming and other hygiene needs
• Conveyed important resident information to the RN to help optimize care plan and delivery
• Gathered dietary information, assisted with feeding and monitored intake to help residents achieve nutritional objectives and support wellness goals
• Complied with all company-specific guidelines and performed hands-on nursing care to residents

• Oversaw post-production processes, including audio editing and sound mixing, to ensure a polished final product.
• Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on program objectives and timelines.
• Fostered a positive working environment by promoting open communication channels among team members during production.
• Facilitated communication between production staff and other departments to synchronize work.
• Presented production ideas and determined creative scenarios for production and delivery.

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• Maintained front desk's concierge book to provide clients/visitors with access to relevant information.
• Greeted clients upon arrival by providing warm welcome.
• Responded to client inquiries and complaints, resolving issues to maintain high service standards.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Managed a variety of tasks simultaneously while maintaining professionalism and efficiency under pressure.
• Addressed clients inquiries with timely and professional responses via phone and in-person interactions.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.