Jessica Smith
Waco
Summary
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
19
19
years of professional experience
Work History
Home Health Caregiver
Self Employed Services
Ranburne
01.2023 - Current
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Participated in team meetings regarding patient care planning and implementation activities.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
- Developed individualized care plans for each client based on their unique needs.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Provided emotional support to both patients and families during difficult times.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Provided respite care services for family members who need relief from caring for their ill relative.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Transported clients to medical appointments or other destinations when necessary.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Monitored patient vital signs and reported changes to physician or nurse.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing, and incontinence care.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped client with medication self-administration.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Educated patients and families on health care needs, conditions, and options.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assisted with client personal care needs to foster independence and well-being.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Improved patient outlook and daily living through compassionate care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Assisted clients with proper exercises and rehabilitation.
- Accompanied clients to doctors' offices or on other trips outside home.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Administered prescribed medications under direction from physician.
- Planned optimal meals based on established nutritional plans.
- Provided patients and families with emotional support and instruction.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Planned, prepared or served meals to patients according to prescribed diets.
- Transported individuals to medical appointments and assisted with errands.
- Documented patient status and reported changes in care needs.
- Cared for disabled children or children with sick or disabled parents.
- Checked patients' pulse, temperature and respiration.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Provided entertainment and companionship through conversation, reading, and board games.
General Manager
Sonic Drive-in restaurant
Douglasville
07.2017 - 11.2024
- Evaluated existing procedures to ensure optimal effectiveness.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Analyzed market trends to inform business decisions and strategies.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
2nd Assistant Manager
Martins Restaurant & Lounge
Villa Rica
10.2015 - 12.2016
- Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
- Created weekly schedules for store personnel based on projected customer traffic patterns.
- Identified areas needing improvement in store operations and developed solutions accordingly.
- Established procedures for receiving, stocking, and displaying merchandise.
- Maintained accurate records of employee attendance and payroll information.
- Implemented new policies designed to improve efficiency within the store.
- Developed effective strategies to increase customer satisfaction ratings.
- Monitored cash register transactions to ensure accuracy of funds received.
- Performed periodic audits to verify accuracy of financial documents.
- Resolved customer complaints in a timely manner.
- Participated in local community events related to business promotion initiatives.
- Developed strategies for increasing sales and ensuring customer satisfaction.
- Conducted regular meetings with store personnel to discuss performance goals and objectives.
- Directed daily operations, including scheduling and customer service.
- Inspected merchandise on display to ensure quality standards were met.
- Supervised employees in all aspects of job performance by providing guidance and direction.
- Analyzed sales figures and planned inventory control strategies accordingly.
- Assisted with the development of staff training programs and materials.
- Resolved customer complaints in an effective manner.
- Generated reports detailing sales trends and other relevant data for management review.
- Coordinated promotional activities such as special sales, contests, and displays.
- Provided feedback to management regarding employee performance issues or concerns.
- Ensured compliance with safety regulations while administering disciplinary action when necessary.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Supervisor
Waffle House Restaurant
Villa Rica
01.2006 - 02.2015
- Kept detailed logs of daily financial transactions.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Ensured all safety and sanitation regulations were met throughout the shift.
Education
GED -
Villa Rica High School
Villa Rica, GeorgiaSkills
- Behavioral management
- Nutrition management
- Hospice care
- Physical therapy support
- Alzheimer's care
- Fall prevention
- Compassionate care
- Personal hygiene assistance
- Meal preparation
- Emotional support
- Dementia care
- Patient transportation
- Nutritional meal preparation
- Care plan assessment
- Exercise program support
- Family caregiver education
- Personal care services
- Medication administration
- Bathing assistance
- Dressing assistance
- Recording vital signs
- Wound care
- Bedside care
- Light housekeeping
- Medical charting
- Dementia support
- Safety procedures
- Schedule management
- Feeding assistance
- [State] Driver's license
- First aid and safety
- Patient transport
- Grilling
- ServSafe
- Work station setup
- Work station sanitation
- Food assembly
- Dishwashing and sanitization
- Food quality assessment
- Plate presentation
- Menu memorization
- Food serving
- Heavy lifting capacity
- Soup preparation
- Buffet management
- Hospital operations
- Food and safety standards
- Food safety
- Inventory management
- Plating and portion control
- Inventory control
- ServSafe certification
- Supply inventory management
- Food waste reduction techniques
- Staff training and development
- Interpersonal skills
- Food cost control strategies
- Food service marketing tactics
- Buffet setup and maintenance
- Food service equipment maintenance
- Supply ordering
- Food production scheduling
- Strong work ethic
- Customer service
- Friendly and outgoing
- Hospital standards
- Basic mathematics
- Multitasking
- Covid-19 safety protocols
- Working quickly
- Food labeling
- Strong communication skills
- Cash handling experience
- Temperature control
- Interpersonal relationship building
- Verbal and written communication
- Problem-solving
- Knife use
- Basic math
- Food storage practices
- Customer feedback analysis
- Positive attitude and energy
- Working with diverse people
- Cleaning and sanitation
- Cash register operation
- Food presentation techniques
- Cross-functional teamwork
- Order taking accuracy
- Productivity and efficiency
- Flexible schedule
- Supply stocking
- Food service industry trends awareness
- Quality control
- Plating and presentation
- Food storage
- Waste and trash disposal
- Special dietary needs
- Menu planning expertise
- Conflict resolution
- Plates presentation
- Patient care
- Food and beverage pairing
- Food handling standards
- Food allergy awareness
- Attention to detail
- Food service sales techniques
- Time management proficiency
- Cleaning and sanitizing
Timeline
Home Health Caregiver
Self Employed Services
01.2023 - Current
General Manager
Sonic Drive-in restaurant
07.2017 - 11.2024
2nd Assistant Manager
Martins Restaurant & Lounge
10.2015 - 12.2016
Shift Supervisor
Waffle House Restaurant
01.2006 - 02.2015
GED -
Villa Rica High School