Jessica Taylor
Sandy Springs
Summary
A career in the retail industry that will allow me to highlight my skills, which include customer service, teamwork, and maximizing employee performance.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Atlanta
04.2025 - Current
- Utilized POS system to receive and process customer payments.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Ground beans for espresso shots according to individual customer specifications.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Counted and balanced cashier drawers.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Cashier
H&M Hennes & Mauritz
Sandy Spring
07.2021 - 07.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Used suggestive selling techniques to promote add-on sales.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted and balanced cashier drawers.
Retail Sales Associate
Express Clothing
Gwinnett
12.2018 - 01.2020
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves with merchandise according to company standards.
- Created price tags and merchandise signs for new items.
- Handled customer complaints in a professional manner.
- Tracked inventory levels throughout the day and restocked items as needed.
- Greeted customers upon entering the store and provided assistance.
Education
High School Diploma -
Chattahoochee High School
Johns Creek, GA05-2016
Associates In Bussiness - Human Resources Management
Interactive College of Tecnology
Chamblee, GaSkills
- Team leadership
- POS systems
- Sales techniques
- Solid problem solver
- Staff training
- Microsoft Excel and PowerPoint
- Excellent communication
Timeline
Barista
Starbucks
04.2025 - Current
Cashier
H&M Hennes & Mauritz
07.2021 - 07.2024
Retail Sales Associate
Express Clothing
12.2018 - 01.2020
High School Diploma -
Chattahoochee High School
Associates In Bussiness - Human Resources Management
Interactive College of Tecnology
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