Jessica T. Walton
Cartersville
Summary
Obtain a challenging and fulfilling position specializing in healthcare. Utilize my professional knowledgeable experience, strong communication, compassion, dedication and leadership skills to produce an efficient work environment for all team members. Dedicated to creating excellent communication and office productivity to support stability and growth.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Georgia Highlands Medical Services
03.2024 - Current
- Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
- Managed patient intake processes, maintaining accurate medical records and information confidentiality.
- Administered medications and vaccinations as directed, adhering to established protocols and safety standards.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Trained new staff on office procedures, enhancing team efficiency and knowledge sharing.
- Mentored junior medical assistants, fostering professional development and ensuring adherence to best practices in care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Coding and Billing Specialist
Tennessee Vally Medical Services
01.2022 - 12.2023
- Analyzed medical records to ensure accurate coding and compliance with regulations.
- Processed insurance claims efficiently, reducing denial rates through thorough documentation review.
- Conducted regular audits of coding practices to maintain quality assurance and adherence to standards.
- Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
- Implemented workflow improvements that streamlined billing processes and reduced turnaround times.
- Developed comprehensive reporting tools to track billing metrics and identify areas for operational improvement.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
Administrative Officer
JL Med LLC
01.2021 - 01.2022
- Answer and direct phone calls
- Organize and Schedule appointments
- Manage Logistics of all Field Lab Technician’s appointment routes
- Answer potential client inquiries via email, social media, and phone
- Plan meetings and take detailed notes and keep time during meetings
- Order supplies and research new deals and suppliers
- Maintain contacts, client lists and agenda.
- Research and book travel arrangements
- Act as the point of contact for internal and external clients
- Liaise with executive to handle requests and queries
- Handle any and all administrative requests and queries from senior management, partners, and clients
Medical Assistant
ROSWELL URGENT CARE (A Northside Network Provider)
01.2014 - 01.2020
- Address individual patient questions and concerns about their symptoms and treatment.
- Take vitals and assess patients before being seen by a physician or provider.
- Take full medical history, review of systems, update all allergies, medications, diagnosis, surgical and family history.
- Draw blood, administer shots, perform lab testing and collection, perform X-rays, EKG, splinting and assist in medical procedures.
Lab Technician and Medical Receptionist
PHYSICIAN’S IMMEDIATE MED
01.2009 - 01.2014
- Address individual patient questions and concerns about their symptoms and treatment.
- Take vitals and assess patients before being seen by a physician or provider.
- Draw blood, administer shots, perform lab tests, and assist in medical procedures.
- Handle insurance and billing, as well as patient questions and complaints.
- Treat all patients with dignity and compassion.
Skills
- Proficient in intuit quickbooks, Microsoft Excel, Access, Word, and PowerPoint as well as pages and numbers on the Apple platform Extensive history with electronic medical records systems Adaptable and quick to learn new programs
QUALIFICATIONS
- Effective liaison between clients and staff. Organized and proactive in and out of office environments. Sensitive to individual needs. Dependable and punctual while bringing a naturally charismatic personality to any team.
- Proven experience in administration and office management
- Experience in Intuit Quickbooks, Microsoft office programs and Apple office programs like pages and numbers.
- Billing and payments
- Knowledge of office management systems and procedures
- Scheduling and time management skills
- Take vitals and triage patients
- Blood draw, IV administration, and injections administration
- In-house lab testing and lab collection
- Medical procedures involving abscesses, cellulitis, burn care, and suture and staple removal
- X-rays
- Prefab and non prefab splinting
- EKG and three lead monitors
- Oxygen therapy
- Allergic reaction protocol
- Sports physicals
- EPS services
- DOT physicals and drug screening
- Workers compensation injury
- Knowledgeable of HIPAA policies, rules, and regulations
- Liaison between insurance company and patient
Timeline
Medical Assistant
Georgia Highlands Medical Services
03.2024 - Current
Medical Coding and Billing Specialist
Tennessee Vally Medical Services
01.2022 - 12.2023
Administrative Officer
JL Med LLC
01.2021 - 01.2022
Medical Assistant
ROSWELL URGENT CARE (A Northside Network Provider)
01.2014 - 01.2020
Lab Technician and Medical Receptionist
PHYSICIAN’S IMMEDIATE MED
01.2009 - 01.2014