Jessica Williams
Pooler
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Patient Access Representative
Costal Carolina Hospital
Hardeeville
08.2022 - Current
- Managed patient registrations and verified insurance information in a busy healthcare setting.
- Facilitated effective communication between patients and medical staff to ensure smooth operations.
- Assisted patients with billing inquiries and streamlined payment processes for convenience.
- Trained new staff on patient access protocols and operational procedures to enhance team performance.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Managed incoming faxes related to patient registration processes.
Personal Care Assistant
Rebecca LLC
Pooler
09.2016 - 07.2022
- Assisted clients with daily living activities and personal hygiene needs.
- Communicated effectively with clients to understand their preferences and requirements.
- Monitored client health and reported any changes to healthcare professionals.
- Developed trusting relationships with clients to support emotional well-being.
- Organized and maintained a clean, safe, and comfortable living environment for clients.
- Collaborated with family members to coordinate care plans and services.
- Administered prescribed medications according to healthcare guidelines and schedules.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
Premier Phone Banker
Wells Fargo
Shoreview
02.2016 - 08.2016
- Assisted customers with account inquiries and service requests.
- Explained banking products and services to enhance customer understanding.
- Processed transactions accurately and efficiently for client accounts.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Maintained up-to-date knowledge of banking regulations and policies.
- Educated clients on digital banking tools for convenience and security.
- Identified opportunities to upsell additional products or services based on customer needs.
- Assessed customer needs and responded promptly to all requests in a professional manner.
- Resolved escalated customer service issues in a timely fashion utilizing problem-solving skills.
- Participated in team meetings and training sessions to stay abreast of latest changes and updates.
Cashier Team Lead
Your Exchange Check Cashing
Blaine
10.2014 - 01.2016
- Supervised cashier team to ensure efficient customer service operations.
- Trained new cashiers on systems and procedures for check cashing services.
- Managed cash drawer accuracy and performed daily cash reconciliations.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Assisted in inventory management for office supplies and cash handling materials.
- Performed daily opening and closing procedures for the register area.
Education
Columbia Heights High School
Columbia Heights , MinneSkills
- Patient registration
- Insurance verification
- Medical record management
- Billing administration
- Data entry accuracy
- Problem solving
- Quality assurance
- Phone and email etiquette
- Policy understanding
- Medical terminology
- HIPAA compliance
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
Costal Carolina Hospital
08.2022 - Current
Personal Care Assistant
Rebecca LLC
09.2016 - 07.2022
Premier Phone Banker
Wells Fargo
02.2016 - 08.2016
Cashier Team Lead
Your Exchange Check Cashing
10.2014 - 01.2016
Columbia Heights High School