Jessica Woody
Summerville
Summary
Proactive secretary with a proven track record in managing complex schedules and enhancing office organization. Known for exceptional communication skills and a focus on improving customer experiences and operational workflows.
Overview
12
12
years of professional experience
Work History
Secretary
White's Alignment & Tire
2020.08 - Current
- Managed scheduling and appointment coordination for service technicians and customer consultations.
- Maintained organized filing system for customer records and invoices, enhancing retrieval efficiency.
- Facilitated communication between customers and service team, ensuring clarity on service expectations.
- Processed incoming calls and inquiries, providing accurate information to improve customer satisfaction.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Developed standard operating procedures for office tasks, improving workflow consistency across the team.
- Trained new administrative staff on company policies and software applications to ensure operational continuity.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Secretary
Tads Quick Lube
2014.03 - 2020.05
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Education
High School Diploma -
GNTC
Rock Spring, GASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- Document preparation
- Multi-line phone systems
- Accounts receivable and payable
- Payment posting
- Administering payroll
- Accounts payable
- Calendar management
Timeline
Secretary
White's Alignment & Tire
2020.08 - Current
Secretary
Tads Quick Lube
2014.03 - 2020.05
High School Diploma -
GNTC