Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica P. Smith

Marietta,MI

Summary

Motivated and professional seeking a challenging position with Immigration and Customs Enforcement. Thrives under pressure, excels in team settings, and follows orders to support the mission. Bilingual in Spanish and English. Experienced in Microsoft Office applications and managing day-to-day bank operations. Trained extensively in the use of handguns; i.e. 9Mm Glock 43X, .357 Sig 226, .380 Ruger LCP.

Overview

12
12
years of professional experience

Work History

Relationship Banker

Bank of America
09.2023 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Verified customer identity and reviewed documentation for accuracy.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.

Associate Banker

JPMorgan Chase
11.2022 - Current
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Performed special services for customers, ordering bank cards and checks.

Administrative Assistant

Alloy Wheel Repair Specialist
10.2018 - 06.2019
  • Distributed invoices, updated accounts, and entered new information into customer relationship management system
  • Handled communications between staff and customers
  • Developed and implemented tool to improve customer service
  • Dispatched services for drivers through technology
  • Maintained accurate, compliant accounts, inputting new transactions each day.

Medical Assistant

Altos Del Prado, Barranquilla
01.2017 - 12.2017
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
  • Coordinated efficient office schedules based on patient and provider availability
  • Assisted clinicians with in-office procedures such as exams and procedures
  • Maintained team productivity by organizing charts, insurance forms and patient documentation.

Insurance Sales Agent

Seguros Sura Colombia, Barranquilla
12.2015 - 12.2016
  • Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding sales process to address customer needs
  • Communicated with customers to evaluate assets, lifestyle, and financial health, applying information to make catered insurance recommendations to meet individual needs
  • Sold both common and specialized policies to area businesses and individuals
  • Customized insurance programs for individual customers to cover target risk types
  • Set up clients with new policies, including calculating premiums and establishing payment methods.

Insurance Sales Agent

Seguros Bolivas S.A, Barranquilla
06.2013 - 08.2015
  • Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
  • Developed marketing strategies to compete with other insurance companies
  • Increased revenue by seeking out and capitalizing on new sales opportunities
  • Selected company by type of coverage requested by client to underwrite policy
  • Continual insurance training.

Education

Some College (No Degree) - Health Sciences

Chattahoochee Technical College
Marietta, GA
08-2023

EASL -

Georgia Tech
Atlanta, GA
02.2019

English Language Studies -

The Language Island
Atlanta, GA
10.2018

EASL - Business Administration

Miami Dade College
Miami, FL

Business Administration

Universidad Politecnico De La Costa Atlantica
Barranquilla, Colombia
12.2014

Universidad Autonoma del Caribe
01.2013

Skills

  • Customer Service
  • Organizational skills
  • Relationship Building
  • Verbal and Written Communication
  • Data Entry
  • Recordkeeping and Documentation
  • Balance Verification and Reconciliation
  • Honest and Dependable
  • Account Services
  • Attention to Detail
  • Multitasking
  • Teamwork
  • Problem-solving abilities
  • Risk mitigation
  • De-escalation techniques
  • Crime prevention training

Languages

Spanish
Native/ Bilingual

Timeline

Relationship Banker

Bank of America
09.2023 - Current

Associate Banker

JPMorgan Chase
11.2022 - Current

Administrative Assistant

Alloy Wheel Repair Specialist
10.2018 - 06.2019

Medical Assistant

Altos Del Prado, Barranquilla
01.2017 - 12.2017

Insurance Sales Agent

Seguros Sura Colombia, Barranquilla
12.2015 - 12.2016

Insurance Sales Agent

Seguros Bolivas S.A, Barranquilla
06.2013 - 08.2015

English Language Studies -

The Language Island

Universidad Autonoma del Caribe

Some College (No Degree) - Health Sciences

Chattahoochee Technical College

EASL -

Georgia Tech

EASL - Business Administration

Miami Dade College

Business Administration

Universidad Politecnico De La Costa Atlantica

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Jessica P. Smith