Jessica Suzanne Bailey
Acworth,GA
Overview
13
13
years of professional experience
Work History
Underwriter
Capital Access Network, Inc.
Kennesaw, GA
05.2010 - 05.2013
- Analyzed financial statements to assess risk and determine creditworthiness of applicants.
- Reviewed loan applications for accuracy and compliance with underwriting guidelines.
- Collaborated with sales teams to clarify applicant information and expedite approvals.
- Utilized underwriting software to streamline decision-making processes and enhance efficiency.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Customer Service Representative
Capital Access Network, Inc.
Kennesaw, GA
05.2006 - 05.2010
- Provided exceptional support to sales representatives and customers alike.
- Resolved sales representatives and customer inquiries promptly and with the goal of customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated the details of each customer and sales representative interaction in the company files.
Contract Administrator
Capital Access Network, Inc.
Kennesaw, GA
05.2004 - 05.2006
- Managed contract lifecycle from the time the file was submitted by the sales representative until it was funded.
- Completed due diligence on each contract submitted and prepared it to go to underwriting for review.
- Communicated with the customer as their contract was moving through the process.
Media Buyer
Carter Advertising, Inc.
Kennesaw, GA
01.2000 - 05.2004
- Communicated with the classified departments for the placement of help wanted ads in all 50 states.
- Supported clients with ad design.
- Negotiated pricing and placement of ads with classified representatives.
- Maintained a computer data base with classified pricing for each newspaper.
Education
Bachelor of Science - Communications
Kennesaw State University
Kennesaw, GA12.1999
Skills
- Exceptional customer service and conflict resolution
- Extremely organized
- Able to get along with people easily
- Very dependable and a team player
Accomplishments
- Capital Access Network, Inc. Presidents Club winner 2010
- PTA President at McCall Primary School 2019-2020
- Won Cobb County School District Volunteer of the Year for McCall Primary March 2020
Timeline
Underwriter
Capital Access Network, Inc.
05.2010 - 05.2013
Customer Service Representative
Capital Access Network, Inc.
05.2006 - 05.2010
Contract Administrator
Capital Access Network, Inc.
05.2004 - 05.2006
Media Buyer
Carter Advertising, Inc.
01.2000 - 05.2004
Bachelor of Science - Communications
Kennesaw State University