Jessie Crawford
Dallas
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at The Original Plumber. Proven ability in complaint handling and upselling strategies, enhancing customer satisfaction. Skilled in CRM systems and adept at fostering team collaboration, driving operational excellence, and maintaining high performance in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Commercial CSR
The Original Plumber
08.2023 - 09.2025
- Assisted customers with inquiries, providing timely and accurate information.
- Processed orders through CRM systems, ensuring efficient workflow and customer satisfaction.
- Collaborated with team members to resolve customer issues and enhance service delivery.
- Maintained knowledge of product offerings to support sales and customer needs effectively.
- Documented customer interactions in compliance with company policies for future reference.
- Participated in training sessions to develop skills in customer service best practices.
- Handled high-volume calls while maintaining professionalism and composure under pressure, consistently meeting performance metrics.
- Maintained accurate client records for improved communication and follow-up, contributing to long-term customer relationships.
- Collaborated with team members to achieve department goals and provide comprehensive support for clients.
Cashier Team Lead
Dairy Queen Grill & Chill
08.2022 - 06.2023
- Supervised cashier team, ensuring efficient operations and excellent customer service.
- Trained new cashiers on company policies, procedures, and point-of-sale systems.
- Managed cash handling processes, maintaining accuracy in transactions and reports.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Office Manager
First Doctors Weight Loss
04.2016 - 03.2022
- Managed daily office operations, ensuring efficiency and organization across departments.
- Coordinated scheduling of meetings and appointments, optimizing team availability and resource allocation.
- Implemented office policies and procedures, enhancing workflow consistency and compliance with regulations.
- Oversaw inventory management, maintaining supply levels to support uninterrupted office functionality.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
- Developed and maintained filing systems, improving data retrieval efficiency for all team members.
- Liaised with vendors and service providers to negotiate contracts and ensure quality service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Bartender/Server
Jim N Nicks Bar-B-Q
04.2014 - 04.2016
- Crafted diverse cocktails and beverages in high-pressure environments, ensuring customer satisfaction.
- Managed inventory levels and ordered supplies to maintain stock availability and minimize waste.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Implemented efficient workflows to enhance speed of service during peak hours.
- Supervised bar operations, ensuring compliance with health regulations and safety standards.
- Enhanced customer experience by providing personalized recommendations and timely service.
- Resolved customer complaints effectively, maintaining positive relationships and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Department Head Manager
Family Intervention Specialists
10.2009 - 04.2014
- Fostered open lines of communication between staff members at all levels, enabling efficient problem-solving processes when issues arose within the department or its projects.
- Increased department efficiency by streamlining processes and implementing innovative management strategies.
- Managed complex projects from initiation to completion, delivering results on time and within budget constraints.
- Enhanced team collaboration by fostering an open and inclusive work environment, leading to increased productivity and employee satisfaction.
- Achieved departmental goals consistently by setting high standards for all team members while offering support as needed to ensure success.
- Implemented employee development programs, leading to higher job satisfaction and increased internal promotions within the department.
- Implemented performance measurement systems that drove accountability among staff members, leading to higher overall performance levels within the department.
- Developed a comprehensive training program for new employees, resulting in improved performance across the department.
- Championed change initiatives within the department that resulted in streamlined workflows and optimized resource utilization.
- Spearheaded efforts to modernize outdated processes through research and implementation of cutting-edge technologies, increasing overall productivity levels.
- Coordinated with other departments to ensure seamless execution of interdepartmental projects, promoting collaboration throughout the organization.
- Conducted regular evaluations of staff performance, providing constructive feedback that led to measurable improvements in individual effectiveness.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
East Pauling High School
Dallas, GA05-2000
Skills
- Goal oriented
- Complaint handling
- Upselling strategies
- Industry awareness
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Data entry
- Computer proficiency
- Call center experience
- Microsoft Excel
- Customer relations
- Product knowledge
- Task prioritization
- Conflict resolution
- Documentation
- Team development
- Microsoft outlook
- Scheduling
- Data collection
- Quality control
- Follow-up skills
- Staff training
- Payment processing
- Paperwork processing
- Professional telephone demeanor
- Administrative support
- Microsoft Office Suite
- Filing
- Call management
- Prioritization
- Building rapport
- Customer relationship management (CRM)
- Store maintenance
- Call center operations
- Spreadsheets
- Account updating
- Report preparation
- Recordkeeping strengths
Timeline
Commercial CSR
The Original Plumber
08.2023 - 09.2025
Cashier Team Lead
Dairy Queen Grill & Chill
08.2022 - 06.2023
Office Manager
First Doctors Weight Loss
04.2016 - 03.2022
Bartender/Server
Jim N Nicks Bar-B-Q
04.2014 - 04.2016
Department Head Manager
Family Intervention Specialists
10.2009 - 04.2014
High School Diploma -
East Pauling High School