JESSIE LECLAIR
Scottdale
Summary
Positive, upbeat, and qualified Optician bringing more than 9 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced optical environments. Hardworking, reliable, and professional with strong abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Optician
Carlin Vision
09.2024 - Current
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
Licensed Dispensing Optician
PDS Optical
05.2023 - 08.2024
- Exhibited excellent communication skills when interacting with customers, staff members, and other healthcare professionals
- Generated reports detailing sales data, product inventory levels, or other relevant information
- Provided technical advice on the selection of optical products based on individual customer requirements
- Resolved customer complaints promptly in a professional manner
- Ensured compliance with all applicable state regulations governing dispensing opticians
- Provided excellent customer service to patients, ensuring their satisfaction with the services provided
- Maintained accurate records of customer orders and prescriptions using a computerized system
- Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions
- Collaborated with optometrists or ophthalmologists regarding patient diagnoses or treatment plans
- Adjusted frames and lenses according to customer specifications while providing advice on fit and aesthetics
- Adjusted wide variety of frames to maximize comfort and use
- Provided assistance to walk-in patients in need of eyeglass adjustments and minor repairs
- Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients
- Demonstrated strong knowledge of optical products and services as well as eyewear fashion trends
Licensed Dispensing Optician
Walmart Vision and Eye Care
06.2016 - 05.2023
- Manage appointments
- Evaluating patients
- Fittings
- Eyeglass repairs
- Frame adjustment
- Managing inventory
- Supervision
- Relationship development
- Organization
- Problem resolution
- Insurance billing
- Pretest patients prior to optometrist examinations, including pressures and auto-refraction
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions
- Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length
- Used hands, heat and tools to bend and shape frames to fit customer's face
- Checked finished lenses for conformance to order specifications, quality and customer needs
- Pull patient insurance information, place corrective lenses orders and check patients in and out of appointments
- Promote goods to customers, including contact lenses, spectacles, sunglasses and accessories
- Document customer prescriptions, write detailed work orders and collect payments to facilitate smooth appointments
- Repair and adjusted frames to meet customer needs
- Instruct customers on methods for adapting to glasses, proper wear and necessary care
- Recommend specific lenses, coatings and frames to suit individual client needs
- Manage client frame selection processes and walked through lens options
- Demonstrate self-reliance by meeting and exceeding work-flow needs
- Improve operations by working with team members and customers to find workable solutions
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines
- Collaborate with others to discuss and create solutions
- Recognized by management for providing exceptional customer service
- Deliver orders to customer locations
- Provide excellent service to customers when face-to-face or through phone conversations
- Improve customer satisfaction by finding creative solutions to problems
Education
Associate in Science (A.S.) - Ophthalmic
Georgia Piedmont Technical College
Clarkston, GA05.2016
Skills
- Quality Patient Care
- Lens Specification Conformance
- Communications Strategies
- Evaluate Prescriptions
- Verifying Prescriptions
- Product and Service Recommendations
- Measurement Documentation
- Student Optician Training Supervision
- Fittings
- Operational Efficiency
- Conducting Fittings
- Cleaning Techniques
- Optical Orders
- Insurance Verification
- Product Upselling
- Complex Problem-Solving
- Eyeglass Repair
- Detail Work
- Contact Lens Care
- Critical Thinking
Certification
- Licensed Optician
- ABO & NCLE Certified
Timeline
Licensed Optician
Carlin Vision
09.2024 - Current
Licensed Dispensing Optician
PDS Optical
05.2023 - 08.2024
Licensed Dispensing Optician
Walmart Vision and Eye Care
06.2016 - 05.2023
Associate in Science (A.S.) - Ophthalmic
Georgia Piedmont Technical College
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