Jessie Marvin
Sylvester
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
3 Squares Diner
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Made the schedule for 2nd shift servers
- Shift lead on 2nd shift
Customer Service Representative
Parker's Kitchen
06.2023 - 09.2023
- Use POS system, clean store, clean restrooms, pull inside and outside trash, make ice bags, stock backstock, basic math knowledge, etc
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Bartender and Server
Loco's Grill And Pub
12.2022 - 05.2023
- Take customer's food and drink orders, change kegs, restock bar, and clean (sweep, scrub floors, mop, wipe off counters and coolers)
- Prepared and served alcoholic beverages
- Performed barback duties
- Maintained safety standards
- Performed closing and opening duties
- Worked lunch, dinner and closing shift
- Provided friendly, fast and excellent customer service
- Checked customer IDs and licenses
- Experience with fast paced and high volume dining establishments
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
General Laborer
PFP LOGISTICS
07.2021 - 11.2022
- Clearing out job sites
- Loading and unloading products for customers
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Server/Cashier
3 Square Diner
11.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Shift lead on 3rd shift
Customer Service Associate
Enmark Stations, Inc.
09.2020 - 10.2020
- Handle cash, clean sales floor and restroom, stick cigarettes and cooler
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Cook
Pizza Hut
07.2020 - 09.2020
- Sweep and mop store and restrooms, prep dough and toppings, cook pizza and break down prep table
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Customer Service Representative
Circle K
04.2019 - 01.2020
- Cash people out, clean sales floor and restrooms, sweep parking lot, pull trash
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Server
Tokyo Japanese Steakhouse
02.2019 - 04.2019
- Take customer's orders and fill/refill drinks
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Cashier
3 Squares Diner
05.2018 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier
Food City
12.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High school diploma -
The American Academy
03.2020
Skills
- Bartending
- Cleaning Experience
- Cash Handling
- Heavy lifting
- Load & Unload
- Customer Service
- Serving Experience
- POS
- Restaurant Experience
- Upselling
- Food Service
- Forklift
- Busser
- Food Handling
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Relationship management
- Order management
- Beverage preparation
- Dining Etiquette
- Table setting
Certification
- Food Handler Certification
- Forklift Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
German
Elementary
Timeline
Server
3 Squares Diner
10.2023 - Current
Customer Service Representative
Parker's Kitchen
06.2023 - 09.2023
Bartender and Server
Loco's Grill And Pub
12.2022 - 05.2023
General Laborer
PFP LOGISTICS
07.2021 - 11.2022
Server/Cashier
3 Square Diner
11.2020 - 07.2021
Customer Service Associate
Enmark Stations, Inc.
09.2020 - 10.2020
Cook
Pizza Hut
07.2020 - 09.2020
Customer Service Representative
Circle K
04.2019 - 01.2020
Server
Tokyo Japanese Steakhouse
02.2019 - 04.2019
Server/Cashier
3 Squares Diner
05.2018 - 02.2019
Cashier
Food City
12.2016 - 06.2017
High school diploma -
The American Academy
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