Jessyca Williams
Atlanta
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Assurant Specialty Property
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Call Center Customer Service Representative
Change Healthcare
06.2022 - 03.2024
- I make outbound calls to doctor offices for medical records for insurance companies.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Southeast Transportation
04.2019 - 10.2022
- Applied effective time management techniques to meet tight deadlines.
Wireless Sales Associate
T-ROC
04.2017 - 07.2018
- Sale wireless phones for sprint, at&t, and Verizon
- Answer product questions with up to date knowledge of sales and store promotions
- Assist customers with phone selections inquiries and order customization request
- Earned management trust by serving as key holder responsible for opening and closing store.
Cashier
CVS Pharmacy
02.2015 - 04.2018
- Quickly helped customers purchase their product
- Assisted customers with debit and credit card transactions
- Professional when selling age restricted items
- Restocked merchandise
- Helped with closing procedure
- Assisted customers with questions regarding and product in the store.
Education
College prep -
Brunswick High School
Brunswick GaSkills
- English
- Microsoft Office
- Inside sales
- Cash register
- Microsoft Office
- Word
- Telemarketing
- Typing
- Phone etiquette
- Sales Management
- Customer Service (5 years)
- Sales
- Retail Sales
- Powerpoint
- Wireless specialist (1 year)
- Office experience
- Microsoft Excel
- Data entry
- Customer service
- Sales
- Cash Handling
- Communication skills
- Outlook
- Upselling
- Upselling
- Computer skills
- Customer Service
- Call Center Operations
- Service Recommendations
- Call Center Customer Service
- Written and oral communication
- Data Entry
- Customer Correspondence
- Sales strategy
- Customer Satisfaction
- Patience Maintenance
- Empathy Display
- Call Control
- Quality Assurance
- Sales closing
- Verbal and written communication
- Calm disposition
- Appointment Scheduling
- Building rapport
- Sales expertise
- Answering questions
- Data Gathering
- Quality Assurance Controls
- Product Knowledge
- Cash Handling
- Inbound phone calls
- Quality Control
- Call Documentation
- De-Escalation Techniques
Certification
- Life & Health Insurance License
- Property & Casualty License
- Driver's License
Personal Information
Hobbies and Interests
I love to help and give back to the homeless.
Timeline
Customer Service Representative
Assurant Specialty Property
08.2023 - Current
Call Center Customer Service Representative
Change Healthcare
06.2022 - 03.2024
Customer Service Representative
Southeast Transportation
04.2019 - 10.2022
Wireless Sales Associate
T-ROC
04.2017 - 07.2018
Cashier
CVS Pharmacy
02.2015 - 04.2018
College prep -
Brunswick High School
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