Jesus Cossio
Cumming
Summary
Adept at staff coordination and POS software, I excelled at Wing Factory by enhancing dining experiences through exceptional hospitality and efficient order management. Trained new staff, ensuring service excellence. My proactive approach and team collaboration significantly contributed to a seamless dining environment, showcasing my ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Host
Wing Factory
09.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
West Forysth High School
Cumming, GA05-2026
Skills
- Hospitality and accommodation
- Staff coordination
- Team collaboration
- First aid training
- Order accuracy
- POS software
- Health education
- Medical records review
Timeline
Host
Wing Factory
09.2022 - Current
High School Diploma -
West Forysth High School
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