Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesynnia Padilla

Augusta,MI

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.


Empathetic and resourceful individual with talent for active listening and providing emotional support. Possesses foundational knowledge in crisis intervention and proficient in de-escalation and communication techniques. Committed to making positive impact by offering compassionate guidance and fostering resilience in individuals during challenging times.

Overview

3
3
years of professional experience

Work History

Crisis Counselor

Crisis Text Line
04.2025 - 06.2025
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
  • Conversed with individuals in crisis who texted hotline for assistance.
  • Evaluated risk to client or others by gathering information and conducting assessments.

Insurance Agent

AnswerNet
11.2023 - 06.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Maintained high standards of customer service by building relationships with clients.

Bookstore Clerk

CNS Charleston Bookstore
08.2022 - 10.2022
  • Increased customer satisfaction by providing personalized assistance and book recommendations.
  • Improved store efficiency with thorough inventory management and timely restocking of shelves.
  • Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.

Education

Bachelor of Science - Human Services

Penn Foster Career School
Scranton, PA
05-2019

Bachelor of Science - Human Services

Purdue University Global
West Lafayette, IN
01-2027

Skills

  • Inbound call management
  • Patient confidentiality
  • Youth engagement
  • Crisis handling
  • Resource navigation
  • De-escalation techniques
  • Multicultural competence

Timeline

Crisis Counselor

Crisis Text Line
04.2025 - 06.2025

Insurance Agent

AnswerNet
11.2023 - 06.2024

Bookstore Clerk

CNS Charleston Bookstore
08.2022 - 10.2022

Bachelor of Science - Human Services

Penn Foster Career School

Bachelor of Science - Human Services

Purdue University Global
Jesynnia Padilla