Jason Vannatta
Buford
Summary
Dedicated professional with extensive experience in technical support and team management. Expertise in decision-making and multitasking, combined with a commitment to mentoring staff and driving process improvements. Ready to leverage skills to enhance customer satisfaction and operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Technical Support Supervisor
City Of Gainesville Department Of Water Resources
Gainesville, GA
10.1995 - 05.2023
- Supervised technical support team, ensuring timely resolution of customer inquiries and issues.
- Coordinated cross-departmental collaboration to streamline processes for efficient operations within the department.
- Mentored junior staff, fostering professional development and enhancing team capabilities in technical support functions.
- Conducted regular performance reviews, providing constructive feedback to optimize team productivity and morale.
- Oversaw implementation of new technologies, ensuring seamless integration with existing systems for enhanced support services.
- Analyzed technical support data to identify trends and common issues, proactively addressing concerns before they escalated further.
- Established communication protocols within the team to promote collaboration and information sharing among colleagues.
- Identified computer hardware and system issues, performing troubleshooting techniques for remediation.
- Supervised GA811 Utility Locate system for Gainesville Water Dept, This incorporated all buried systems owned by the city including Water,Sewer,Power,Fiber Optic cable. Was a Utility locator myself for most of my career, Highly experienced in Vivax Metrotech equipment , Pipe horn locator ,Ground Penetrating Radar and RD Locating Equipment.
- Experienced in usage of survey grade GPS locating equipment for mapping and survey work,Using TOPCON GPS equipment.
- Installed and maintained a remote cell based water pressure monitoring system covering most of Hall County GA.
- Began a water valve and pressure reducer valve maintenance system, This included finding mapping and in some case assisting in installation and repair of these components.
Education
High School Diploma -
Ovideo High School
Oviedo, FLSkills
- Network troubleshooting
- Ticketing system proficiency
- Remote support
- Customer support management
- Decision-making
- Software installation
- Technical issues analysis
- LAN/WAN
- Hardware upgrades
- Team collaboration
- Reliability
- Multitasking Abilities
Accomplishments
Was a licensed Water and Sewer system operator in State of Georgia since 2003.
Certification
Class A Commercial Drivers License
Licensed State of Georgia Water Distribution System operator.
Licensed Stare of Georgia Wastewater Collection operator.
Timeline
Technical Support Supervisor
City Of Gainesville Department Of Water Resources
10.1995 - 05.2023
High School Diploma -
Ovideo High School