Jewel Sellers
Albany,MI
Summary
Dynamic collections professional with extensive experience at Farmers Home Furniture, excelling in debt negotiation and relationship building. Proven track record in managing accounts to minimize delinquencies and enhance customer satisfaction. Skilled in collections processing and adept at fostering positive client interactions to achieve timely payments.
Developed strong analytical and negotiation skills in high-paced, client-focused environment. Well-versed in managing sensitive financial information and resolving complex issues. Seeking to transition into new field where skills in communication and problem-solving can drive success.
Overview
2
2
years of professional experience
Work History
Collections Agent
Farmers Home Furniture
05.2026 - Current
- Managed customer accounts to ensure timely payments and resolve outstanding balances.
- Communicated effectively with customers to negotiate payment arrangements and address inquiries.
- Utilized collection software to track account statuses and document interactions efficiently.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Assisted customers in understanding payment options and resolving billing inquiries effectively.
Caregiver
Legacy Village
06.2025 - 03.2026
- Monitored health conditions, reporting changes to nursing staff promptly.
- Assisted residents with daily living activities, promoting independence and dignity.
- Engaged residents in social activities, enhancing their emotional well-being and community connection.
- Maintained cleanliness and safety of resident areas, ensuring compliance with health regulations.
- Provided companionship, fostering trust and positive relationships with residents.
Collector Agent
Farmers Home Furniture
02.2024 - 07.2025
- Managed customer accounts to ensure timely collections and minimize delinquencies.
- Utilized collection software to track payments and manage account statuses effectively.
- Conducted follow-up calls and correspondence to encourage prompt payment from customers.
- Developed and maintained positive relationships with clients to facilitate payment resolutions.
Assistant Manager
Family Dollar
02.2024 - 09.2024
- Managed daily store operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented inventory management strategies to optimize stock levels.
- Assisted in scheduling staff shifts, balancing labor needs with operational demands.
- Trained and mentored new team members, fostering a collaborative work environment.
Skills
- Payment arrangements
- Debt negotiation
- Collections management
- Skip tracing
- Negotiation techniques
- Account management
- Call center experience
- Relationship building
- Customer service
- Problem-solving
- Time management
- Payment arrangement
- Collections processing
- Financial counseling
- Team leadership
Timeline
Collections Agent
Farmers Home Furniture
05.2026 - Current
Caregiver
Legacy Village
06.2025 - 03.2026
Collector Agent
Farmers Home Furniture
02.2024 - 07.2025
Assistant Manager
Family Dollar
02.2024 - 09.2024